Customer Service Advisor

3 weeks ago


Winchester, United Kingdom Moorside Office Ltd Full time

**Company description**

Moorside Office Ltd is one of the UK's largest independently owned online office products providers. Incorporating five brands we supply over 20,000 products to businesses and home users around the UK. We have a fully committed customer service team, with over 100 years experience between them, delivering a quality service to all of our customers.

**Job description**

The position is for Customer Service Advisor within our customer service team reporting to the Customer Service Manager. The position is office based at our Winchester location. The role requires you to work Monday to Friday, 8.30am to 5.30pm with an hour for lunch.

The role is PC dependent, using Excel & Outlook, as well as our bespoke websites and back office system. Full training will be provided on all bespoke platforms and no prior experience is required.

On a daily basis in this role you will be expected to provide:
Updates to customers regarding back ordered item due dates.

Update visible stock availability dates on websites.

General duties as part of the customer service team including:
Advising customers on product information, answering queries in relation to online orders including delivery queries and stock information.

Liaising with suppliers regarding returns, back order due dates and analyse reports for delivery discrepancies.

**Job Types**: Full-time, Permanent

**Salary**: From £20,000.00 per year

**Benefits**:

- Casual dress
- Cycle to work scheme
- Employee discount
- On-site parking
- Private medical insurance
Schedule:

- Monday to Friday
- No weekends
COVID-19 considerations:
We operate a regular cleaning regime and recommend the wearing of masks in communal areas.

**Education**:

- GCSE or equivalent (preferred)
**Experience**:

- customer service: 1 year (preferred)



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