Customer Service Advisor

2 days ago


Winchester, United Kingdom 1-1 Recruitment Ltd Full time

**Customer Service Advisor**

**Winchester**

**£19,000 - £22,000 per annum**

**KEY RESPONSIBILITIES**:

- Process inbound customer orders and quotations
Ensure all orders are placed on the system in a timely manner supporting existing customer agreements in place
- Timely provision of proactive advice to customers on products, deliveries, out of stock and associated alternatives where appropriate
- Supplier liaison which includes returns, back-orders and analysis reports for delivery discrepancies
- Managing orders from start to finish - tracking, processing and monitoring orders

**KEY SKILLS**:

- Attention to detail
- Ability to follow instructions
- Ability to prioritise and to complete tasks fully and in good time
- Action customer requests
- Multi-task - dealing with several queries at the same time
- Good communication with customers and colleagues
- Excellent telephone manner
- Good computer skills, in particular a good grasp of our back-order system (Horizon), supplier websites for returns and our own website to carry our customer training and to assist with customer website queries
- Ability to work under pressure
- Adaptability
- Good time keeping



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