Soft Fm Contract Manager

3 weeks ago

Wandsworth, United Kingdom PINNACLE GROUP Full time

Pinnacle Group provides people-first, integrated services across a range of community-facing assets and infrastructure - including multi-tenure housing, schools, open spaces, public buildings, utilities and broadband networks - as well as a range of complementaryemployment and wellbeing outcomes. Across the UK, Pinnacle supports over 300,000 homes, 200 schools and 80 public buildings creating value, providing stewardship and generating positive outcomes for our customers, our partners and our clients.

Our FM business delivers Facilities Management to homes, public and private sector bodies including Registered Providers, schools, universities and blue light statutory authorities. We pride ourselves on placing people at the centre of what we do, whilemaintaining our values of high quality and excellent customer care.

**The Role - Soft FM Contract Manager**

To manage dedicated contracts in accordance with contract agreement, client requirements and budget constraints.

To lead the team to deliver a first-class service in line with Pinnacle Values, ethos and Service Delivery Strategy.

**Key responsibilities**:

- To ensure seamless day-to-day operation ofdedicated contract/s focusing on proactive client and staff engagement, quality control and compliance.
- To engage your team involving them in decisions that affect them, identifying improvement/ideas/training needs and support them accordingly.
- To hold monthly team meetings, providing clarity and setting expectations involving staff in the contract and wider company.
- To set and manage personal development plans and quarterly performance reviews for all direct reports
- To escalate and manage underperformance in a timely and consistent manner in accordance to company capability procedure
- To monitor progress and quality of your team’s outputs ensuring Service levels are implemented and monitored
- To assist your line manager with staffing levels and resource planning, recruitment, selection, probation and retention, onboarding, induction, training, objective setting and development plans, absence management including reporting, analysis and escalation.
- To be responsible for contract compliance in terms of specification and KPIs
- To develop productive working relationships with client and residents in accordance to the stakeholder management plan.
- To be responsible for local walkabouts and interface with residents/ housing officers.
- To partake in formal client meetings and reporting in line with the agreed format.
- To partake in pricing new business and bid presentation as and when required.
- To ensure compliance with corporate and site-specific health and safety plans.
- To assist your line manager with sub-contractor management
- Finance
- cost and budget planning and management
- Procurement of suppliers, equipment and materials
- To assist with the management of your contract budget

**Essential Criteria**
- Relevant managerial experience, preferably in the public sector
- Excellent communicator at all levels, ability to make the best possible use of briefings
- Good team working skills in order to get the best form your colleagues’ co-operation &ideas
- Proven administration skills with attention to details & accuracy
- BISCS BICS/NVQ in cleaning support services
- To be computer literate, fluent in the use of the internet, Word and Excel
- Full Driving Licence

**Desirable Criteria**
- ‘A’ level in Maths & English
- Capability to analyse data and produce reports
- IOSH Managing Safely Qualification
- Fleet Management experience

**Additional Role Information**
- Must be prepared to work hours as required to meet the requirements of the business
- Must be willing to undergo DBS clearance

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