2nd Line Support Engineer

2 weeks ago


Chelmsford, United Kingdom Bristow Holland Full time

Bristow Holland have an excellent opportunity to join a business who has recently experienced exceptional growth, and consequently has a fantastic opportunity for an enthusiastic and driven IT Support Engineer to join their team.

Working within a well-established IT team, you will be responsible for providing 2nd line support to a variety of different customers whilst providing exceptional levels of customer service and keeping in-line with SLA's. You'll be responsible for managingincidents and resolving or escalating when required.

As one of a team of 2nd Line Service Desk Engineers, your role will be to provide a first class level of support to internal users based in your designated office as well as to those who are remote.

**Responsibilities**:

- Assisting with the management of the Company’s IT infrastructure
- Helping users resolve day-to-day issues
- Selecting and purchasing IT equipment
- Triage incoming issues for priority
- Recording IT-related assets

Key Skills:

- Experience working with Active Directory
- Experience with Office 365
- Some understanding of networks
- Some knowledge of server and remote desktop configuration
- Experience deploying and supporting desktops/Laptops running Windows 10
- Good communication skills with the ability to relay information to users with all levels of understanding


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