Application Support Engineer

2 weeks ago


Chelmsford, United Kingdom EPR Resourcing Ltd Full time

**Job Purpose**: Our client is a high growth company who hold their customers’ satisfaction at the forefront of what they do. They are seeking talented engineering professionals to grow their teams.

This is an exciting opportunity if you enjoy learning innovative technologies, supporting clients and internal colleagues, and assisting with project work where appropriate.

**Role Description**:
We are seeking an Application Support Engineer to assist with supporting our client's customers with their innovative software product on their ITIL based service desk. Working on investigating and resolving tickets in a timely manner that have been escalatedfrom team members. Another key part of the role is creating high quality technical documentation and to work closely with the wider support team members for knowledge transfer opportunities.

**Key Responsibilities include**:

- Investigation and resolution of customer support tickets
- Documenting processes and procedures to a high standard
- Assisting the 1st & 2nd line support team members with ticket escalations
- Train and support the 1st & 2nd line support team members
- Assist with ongoing management and maintenance of customer deployments
- Triaging and responding to monitoring alerts where appropriate
- Ensuring that tickets are escalated to the SRE team when required
- Being part of the incident management process
- There may be a requirement to provide out of hours support in the future

**Key competencies and job-related experience**:

- Advanced working knowledge of Linux based systems
- Basic networking knowledge including VLAN’s, firewalling and VPN’s
- Knowledge of cloud platforms such as Azure
- Knowledge of support desk systems and structures
- Willingness to learn new systems, and have a "can-do" attitude
- ITIL and Documentation experience
- Effective communication skills
- **MUST** be a team player, want to roll his/her sleeves up and contribute to the team on a daily basis or when called upon
- Able to work remotely but ideally work in the office one day a week.
- **Right to work in the UK**

**Desirable**:

- Industry relevant technical certifications such as MCSA, LPIC, CCNA, CompTIA or an industry relevant NVQ
- Security and vulnerability analysis experience
- Docker / Kubernetes experience
- Database (noSQL) skills
- Experience in a Software company and/or Healthcare
- Experience with git workflows and repositories


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