2nd Line Support
2 weeks ago
Job Title: 2nd Line Support
Location: Chelmsford (5 days onsite)
Contract Length: 6 Months
Hourly Rate: Negotiable (PAYE)
Advantage Resourcing are working in partnership with a public sector organisation who are currently recruiting a Service Desk Analyst to join their organisation.
**Accountabilities**:
- Responsibility for Policy/Service Development - makes proposals on IM&T systems, reports, and training policies, eg the use of different equipment/software/web technology, reporting methods, training practices, which have an impact on own and other areas.
- Responsibility for Financial and Physical Resources - responsible for the proper and safe use of IT equipment by users, responsible for expensive IT equipment and software/Installation, repair, and maintenance of IM&T equipment.
- Responsibility for Information Resources - interprets data, creates reports, designs, develops, or programs and maintains computer systems, maintains user IT accounts and system rights, maintains computer hardware, e.g., desktops, cabling, servers, printers,development of IM&T training package/modification or creation of aspects of information systems or hardware, e.g., changing modules within a reporting system, IT systems.
**Skills**:
- Responsibility for asset management tasks across the life cycle of Trust IM&T hardware, including asset tagging and updating CMDB with new and decommissioned equipment.
- Responsible for the proper and safe use of IT equipment by users, responsible for expensive IT equipment and software/Installation, repair, and maintenance of IM&T equipment.
- Planning tasks and activities which may require adjustment due to variable workload/interruptions.
- Inputting and manipulating data, information into computer databases, system, uses fine tools when working on IM&T systems.
Reference: 67919
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