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Customer Service Executive
4 days ago
Are you passionate about providing exceptional service and resolving customer inquiries? Join our team as a Customer Service Executive and become a vital part of our commitment to delivering outstanding customer experiences**.**
**Responsibilities**:
- Provide exceptional customer service to clients via various face to face channels
- Assist customers with inquiries, concerns, and requests in a professional and timely manner
- Upsell products and services to customers based on their needs and preferences
- Analyze customer interactions to identify opportunities for improvement in service delivery
- Perform data entry tasks accurately and efficiently
- Communicate effectively with customers and colleagues to ensure a seamless customer experience
- Maintain a high level of phone etiquette and professionalism at all times
**Skills**:
- Strong ability to analyze customer needs and provide appropriate solutions
- Excellent communication skills, both verbal and written
- Multilingual skills are a plus
- Proficient in data entry with a high level of accuracy
- Ability to handle difficult or irate customers with empathy and professionalism
- Familiarity with phone etiquette and customer service best practices
**Job Types**: Full-time, Permanent
**Salary**: From £23,876.66 per year
**Benefits**:
- Company events
- On-site parking
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
Ability to Commute:
- Newcastle upon Tyne (preferred)
Work Location: In person
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