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Customer Service Executive
3 months ago
Are you passionate about providing exceptional service and resolving customer inquiries? Join our team as a Customer Service Executive and become a vital part of our commitment to delivering outstanding customer experiences.
Responsibilities:
- Provide excellent customer service by answering incoming calls and assisting customers with their inquiries or concerns.
- Communicate effectively with customers in a professional and courteous manner.
- Assist customers with placing orders, processing returns, and resolving any issues or complaints.
- Utilize phone etiquette skills to ensure positive customer interactions.
- Upsell products or services to increase sales revenue.
- Perform data entry tasks accurately and efficiently.
- Analyze customer needs and provide appropriate solutions or recommendations.
- Maintain customer records and update information as needed.
Experience:
- Previous experience in a customer service role is preferred but not required.
- Strong communication skills in English, both verbal and written.
- Ability to communicate effectively.
- Multilingual skills are highly desirable.
- Proficient in data entry and computer skills.
- Ability to analyze customer inquiries or issues and provide appropriate solutions.
Job Types:
Full-time, Permanent
Salary:
From £23,804.67 per year
Benefits:
- Company events
- Onsite parking
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
Ability to Commute:
- Newcastle upon Tyne (preferred)
Work Location:
In person