Customer Service Executive

6 days ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Telex UK Full time

Working in our Customer Service team you will:

  • Record information on our CRM and maintain accurate records
  • Manage and protect all customer information, this includes sensitive information in accordance with the relevant legislation.
  • Think on your feet and provide innovative solutions to our customers' requests
  • Liaise with Energy Suppliers to ensure a prompt resolution of customer queries
  • Work closely with other departments to ensure all aspects of the customers' requirements are met

What do I need?
To be considered for this role, we would love you to have:

  • Experience of working in a Customer Service role within an Energy Supplier or Consultancy
  • A passion for excellent customer service
  • The ability to communicate effectively with a range of Stakeholders and Customers
  • Analytical skills enabling you to identify root causes and proactively resolve issues
  • A confident, resilient and articulate nature
  • Be able to work well both on your own and as part of a dedicated team
  • Ability to plan and organize time and tasks effectively.
  • Adaptable to change

Job Types:
Full-time, Permanent

Salary:
From £19,000.00 per year

Benefits:

  • Company events
  • Company pension
  • Free parking
  • Onsite parking

Schedule:

  • Day shift
  • Monday to Friday
  • No weekends

Supplemental pay types:

  • Bonus scheme

Ability to commute/relocate:

  • Newcastle upon Tyne: reliably commute or plan to relocate before starting work (required)

Education:

  • GCSE or equivalent (preferred)

Experience:

- customer service: 1 year (preferred)

Reference ID:
CSTEL1

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