Customer Service

5 days ago


Huddersfield, United Kingdom FMG Full time

**Location**: Huddersfield, with optional hybrid working after successful completion of probation

**Salary**: £20,335 up to £25,732.57 depending on level of experience

**Contract**: Permanent, Full time 37.5 hrs per week.

**Do you have experience in third party motor claims?**
**Do you want to join a growing organisation that will invest in your career development?**

Join our growing team in Huddersfield, where we offer:
**Salary**:

- £20,335 up to £25,732.57 depending on level of experience.

**Bonus**:

- A company bonus scheme on top of your basic salary

**Annual leave**:

- 33 days holiday increasing to 36 with length of service (inclusive of public holidays).

**Pension**:

- Aviva 3% Employer Contributions.

**Financial Benefits**:

- save-as-you-earn scheme, free life assurance and a range of national and local retailer discounts.

**Lifestyle & Wellbeing Benefits**:

- optional hybrid working after successful completion of probation, eye care vouchers, a cycle to work scheme, a 24/7 Employee Assistance Programme with an NHS Approved mental well-being mobile app.

**Motoring Benefits**:

- free motor accident assistance, discounted vehicle repairs, discounts on weekend vehicle hire and van hire and access to an employee vehicle-leasing scheme.

**Community**:

- Great working environment in our new offices with fantastic modern break out areas, free car parking, onsite canteen, kitchen facilities, TV area, and shower facilities for those that want to take advantage of the cycle to work scheme.

An exciting opportunity has arisen for a Third-Party Defence Claims Handler to join our growing team. In our defence team you will be responsible for managing your own caseload of third-party motor claims from notification to settlement. You will economically look to settle claims on best possible terms and avoid any unnecessary litigation. On behalf of our self-insured and insurer clients you will be responsible for undertaking liability investigations, repair management, credit hire negotiations and personal injury (OIC/MOJ) claims handing. Experience in all these areas would be an advantage but not essential as training can be provided to support your progression and development into these areas.
- Highly conscientious and self-motivated
- Have strong questioning and negotiation skills.
- Responsible and take ownership of your own workload and can prioritise efficiently
- Ambitious in wanting to learn and develop their knowledge of third-party motor claims and fleet management.
- Excellent customer service and communication skills
- Experienced in third party motor claims handling
- Able to provide a first-class service to our clients and will help build and develop relationships.

**About FMG**:
FMG is the UK's leading independent provider of fleet incident management and specialist vehicle recovery services. Due to continued growth, we are now seeking to expand our Insurance Services teams with ambitious individuals who have the desire and positive attitude to help manage customers' incidents, ensuring first-class customer service.

We put our customers at the heart of everything we do, making their lives easier and taking the stress out of accidents. Our commitment to customer service is what sets us apart.

**Be part of our future


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