Customer Service Advisor

3 days ago


Huddersfield, United Kingdom The Talent Crowd Full time

A nationwide Automotive business is seeking a Customer Service Advisor to join their team in Huddersfield on a permanent basis.
**The Customer Service Advisor will be responsible for**:

- Taking inbound calls from customers who may have had damage to their vehicles
- Assigning the customer to a repair company and establish timescales of the repairs
- Providing updates to customers throughout the process
- Updating in house systems with all information from calls
- Working collaboratively with all departments in the business

**Ideally the Customer Service Advisor will have**:

- Previous experience in Customer Service, in a call or contact centre environment (claims/call centre experience within the vehicle accident repair sector will be an advantage)
- Knowledge in customer service best practices
- Positive attitude towards work, be a team player and have excellent written and verbal communication skills
- The ability to provide empathy and support for customers

The salary will be £21,000 per annum, you will be working 8 hours per day, Monday to Friday from the office and 1 Saturday morning every 4 weeks (from home). You will also receive 22 days annual leave plus bank holidays and an extensive benefits package.



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