Operations Coordinator

3 months ago


Loughborough, United Kingdom Go M.A.D. Thinking Full time

About Us:
At Go M.A.D. Thinking, we are not just another consultancy; we are change-makers dedicated to transforming businesses and improving results. Our mission is to revolutionise the way people think because we believe that changing mindsets leads to better actions and outcomes. We pride ourselves on equipping leaders and teams with the tools they need to drive meaningful transformation. Go M.A.D. isn’t just a name - it’s a call to action: Go Make A Difference.

As a proud B Corp, we are committed to making a significant impact on our communities, whether they be individuals, teams, organisations, or the broader world. We believe in limitless possibilities and provide a nurturing environment where your growth is our top priority.

Why Join Us?

**Impactful Work**: Be part of a team that is dedicated to making a real difference.

**Growth Opportunities**: We prioritise your personal and professional development.

**Innovative Environment**: Work in a dynamic countryside setting where fresh ideas are encouraged.

**Community Focus**: Join a company that cares about its impact on the world
- **Our Purpose**: To Improve Your World Though Better Thinking.

Main Duties and Responsibilities:

- Event Coordination: Organise and support internal and external training events, both in-person and virtual. Manage logistics, registration, and attendee communication to ensure smooth operations.
- Client Engagement: Act as the primary point of contact for our clients, ensuring a positive and professional experience. Support virtual and live programmes to enhance client satisfaction.
- Operational Management: Maintain the day-to-day running of the business and office, including health and safety standards and stock ordering.
- CRM Management: Oversee and maintain our internal Customer Relationship Management (CRM) system.
- Data Management: Handle data input, analysis, and reporting in compliance with GDPR legislation, ensuring accuracy and confidentiality.
- Digital Support: Assist the Digital Team in creating bespoke materials for both internal and external use.
- Marketing Analysis: Monitor and analyse digital marketing campaigns, generate reports, and provide insights to improve performance using our CRM systems.

Experience and Knowledge Requirements:

- Office Presence: Ability to work full-time from our office location.
- Organisational Skills: Exceptional organisational and multitasking abilities with a keen eye for detail.
- Communication Skills: Strong written and verbal communication skills.
- ICT Proficiency: Competence in information and communication technology (ICT).
- CRM Experience desirable or must be willing to learn., ideally Salesforce and Active Campaign.
- Microsoft Office Skills: Proficiency in the Microsoft Office Suite (Word, Excel, PowerPoint). Familiarity with creative design tools is a plus.

If you're ready to be part of a team that is dedicated to making a difference, we want to hear from you

Pay: £30,000.00-£35,000.00 per year

**Benefits**:

- On-site parking
- Sick pay

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Bonus scheme

**Experience**:

- Customer service: 1 year (preferred)
- Administrative experience: 1 year (preferred)

**Language**:

- English (preferred)

Licence/Certification:

- Driving Licence (required)

Work Location: In person



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