Service Advisor

3 months ago


Poole, United Kingdom Poole Audi Full time

We currently have an opportunity for an _**experienced Service Advisor**_ to join our award-winning Audi Centre, with a _**four day **_working pattern, and an uncapped and motivating bonus plan.

Working for Audi is a whole new working experience, you have a global brand behind you and a great career ahead of you. This is an empowering and supportive environment with first-class training and every opportunity to develop your skills and progress your career.

As a key customer facing role you will be responsible for:

- communicating and updating the progress of customers vehicles, whilst they serviced or repaired in our state-of-the-art workshop
- Confidentially explaining diagnosis of faults and upselling important and urgent repairs
- ensuring our customers' experiences are as premium as the cars we offer
- handling customer concerns and complaints in order to reach positive outcomes

**If you are a confident and driven individual, with a great work ethic and a high level of resilience to workload and pressure, then this lucrative role could be for you.**

**OTE £35,000 per annum, based on a realistic 100% target achievement**
- **Hours of work - 8.00 am to 6.00 pm 4 days a week and 1 in 4 Saturdays**_

You must hold a full UK driving licence.

In addition to your basic and performance bonus, we offer a range of benefits to help with everyday life including:

- **Health Cash Plan - **which provides extensive mental health support, GP consultations cash back for dentist fees, opticians, prescription fees, professional care claims as well as private consultations.
- **Mental Health Support - **all our managers are trained in Mental Health as well as Mental Health First Aiders across our business to help support your when required
- **Simply Rewards - **access to 100+ amazing rewards and discounts, including gym memberships.
- **Car Benefit Scheme - **option to lease a car for the brand you work for, starting at £209 a month
- **Pension, with Aviva - **you can pay as much as you like into your pension, plus we company contribute as well
- **Life Assurance - **peace of mind for your nearest and dearest when they need it the most
- **Sick pay - **up to the discretion of your line manager
- **Paid Annual Flu Vaccinations - **early access to the flu vaccination onsite in Poole and Yeovil
- **Vehicle purchase discounts - **various ways in which you can purchase a new car from all our brands.
- **Discounts on services - **MOT, servicing, parts, accessories and merchandise at reduced rates for you and your family**.**:

- **Local discounts - **with local hospitality and leisure brands
- **Holiday allowance - **30 days including bank holidays, time to spend with your friends and family
- **Cycle to work scheme - **with the Green Cycle initiative.
- **Refer a friend - **to come and work for us and be rewarded up to £2000, dependant on the role being recruited
- **Career development - **industry-leading training from the brand you represent and full ongoing support inhouse with our learning management system
- **Social events - **opportunity to get together with your colleagues, recent events have been go karting, Charity quiz nights, Goodwood, Private cinema trips

So, if you demonstrate our values, _**Energy, Expertise, Pride and Integrity**_**, **then we would like to hear from you as soon as possible.

HP

**Job Type**: Permanent

Pay: £21.00 per year

Supplemental pay types:

- Performance bonus

**Experience**:

- service advisor (main dealership): 2 years (required)

Licence/Certification:

- Driving Licence (required)

Work Location: In person


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