Service Advisor

4 months ago


Poole, United Kingdom U-Drive Ltd Full time

**Service Advisor**

Due to exiting Company growth, we have an exciting opportunity for a Service Advisor to join our workshop team at U-Drive

**About the Role**
- Answer incoming telephone enquire promptly.
- Answer customer queries both on the telephone and in person.
- Manage the MOT booking system effectively so that department profitability and utilization of MOT slots are maximized.
- Enter booking details onto the system and process invoices and payments as appropriate.
- Manage MOT lane utilisation.
- Quote for customer requirements and take bookings for MOT slots.
- Check all Job Cards and Service Maintenance Repairs are being raised as required.
- Order parts from approved suppliers, choosing the best price, not the easiest option.
- Maintain health and safety records within the workshop department, complying with all relevant regulations, including keeping work area clean and tidy.
- Develop and maintain professional working relationships with all customers, colleagues, suppliers and external representatives.
- All other duties as required.

**About U-Drive**

Established 40 years ago, U-Drive is a family-owned and operated vehicle rental company supplying high quality cars, LCVs, and specialist vehicles across the UK. Our friendly team take pride in working together to provide superb service to our business customers and private hirers alike.

**Key skills, qualifications and attributes required include**:

- Excellent communication skills
- Strong customer service background would be beneficial as you will be delivering high levels of customer satisfaction in a very busy and demanding environment
- Excellent organisational skills and attention to detail
- Positive, providing and instilling a 'Can Do' attitude
- Problem solving skills

**What We Can Offer You**:

- 30 Days (Including Bank Holidays) Annual Leave in your first year, accruing an additional day after 24 months service until your 5th year where you will have 33 days Annual Leave
- Training and development opportunities
- Discounts at 3,000+ stores
- Free Eye Test
- Competitive Pension
- Employee Discount across U-Drive branches
- Employee Wellbeing Program

**Location**:Poole

**Salary**:£27,000 per annum

**Job Types**: Full-time, Permanent

Pay: £27,000.00 per year

**Benefits**:

- Additional leave
- Company pension
- Employee discount
- Health & wellbeing programme
- Store discount

**Experience**:

- service advisor: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person


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