Operational Support Grade
7 months ago
**Operational Support Grade - HMP The Mount (Prison Support Role) - 73533**
**£23,226**
**Hemel Hempstead**:
**Overview of the job**
It takes teamwork to support our prisons.
As an Operational Support Grade, you will look after the day-to-day running of a busy prison, working in a close-knit team to carry out a range of support services - everything from patrol and gate duties, to managing deliveries, supervising visitors, and monitoring phone calls and CCTV. You will work a variety of shifts including nights to keep things running. Unlike our prison officers, your contact with offenders is limited, although depending on the particular prison you may interact with offenders occasionally.
You don’t need any qualifications to do this job. Helping to keep a prison running smoothly and safely requires good judgement, common sense, responsibility and, above all, teamwork.
**In addition to your base pay, you will receive**:
- annual leave is 25 days on appointment and will increase to 30 days after 10 years’ service (calculated on a pro-rata basis)
- 9 days bank, public and privilege holidays
- access to a paid Level 2 apprenticeship in customer service
- access to the generous Civil Service pension scheme
- season ticket loans, retail discounts, an Employee Assistance Programme and a Cycle to Work scheme
**National - £23,226**
The salary figures quoted are for a 37 hour working week inclusive of a 20% unsocial hours working allowance which is included in the salary to reflect the requirement to work nights, evening and weekend shifts
**Hours**
You will work an average of 37 hours per week and this will include working night shifts, evenings, weekends and Bank/Public holidays (these days are added to your holiday allowance) on a rolling shift pattern. The frequency of night shifts will vary for each Establishment and can be discussed at interview. For an example of the shift times that you could be working please visit our website
**Responsibilities, activities and duties**
You will be flexibly deployed to perform operational roles across the prison as required. Responsibilities, activities and duties are likely to include:
- **gate/portal duties**:ensure the secure entry and exit of staff, visitors, vehicles; carry out searches of staff, prisoners, visitors, contractors and vehicles; issue and collect staff keys/radios
- **control room**:operate the establishment radio system and monitor CCTV ensuring all suspicious activities are reported
- **visits**:book visits; identify and process visitors on their arrival, escort them if required
- **censors/correspondence**:monitor/log mail and report any illicit or contraband items, maintaining the preservation of evidence
- **night duties**:ensure cell doors are locked/secure and all prisoners are safely accounted for
- **reception**:assist in supporting appropriate tasks in reception; photograph prisoners; collate documentation for the property process; search/x-ray incoming prisoner property and parcels; receive items for prisoners and check all seals are intact on property storage
- **prisoner supervision**:supervise prisoners as required; undertake prisoner clothing/property exchange and assist officers with free flow movement
- **food delivery**:food trolley delivery and collection, which may involve the use of an electric tug vehicle
- **driving duties**:transport prisoners and their escort to their destination in the cellular vehicle; collect mail from local sorting office
- **phone calls**:monitor the Personal Identification Number (PIN) system, maintaining the log of PIN Phone requests from prisoners; complete all relevant paperwork keeping an audit trail of conversations; check that legal numbers are registered solicitors
- **procedures and protocol**:understand and conform to national and local policies, responding appropriately to invoke emergency procedures and the actions required in relation to incidents
**How to apply**
**Stage 1**
**Tell us about yourself**
**Stage 2**
You will then receive an invitation to book your interview.
At the interview we will assess you against the following **Success Profile** behaviours
- Communicating and Influencing
- Delivering at Pace
- Managing a Quality Service
- Working Together
The interview will be of a blended nature consisting of behaviours and experience. It will provide the ideal opportunity to tell us more about yourself, your work history or personal experiences, so we can get to know you better and assess how you will be suited to prison work. Your Strengths will also be assessed at interview but these are not shared in advance.
**Success Profiles**
The job holder must be able to fulfil all spoken aspects of the role with confidence in English or (when specified in Wales) Welsh.
For more information please **visit our website**
**Job offers: ‘merit’ vacancy**
This is a ‘merit’ job vacancy. If you are successful at the interview you will be added to a merit list based on y
-
Operational Support Grade
7 months ago
Hemel Hempstead, United Kingdom Ministry of Justice Full timeSalary - £25,626 Number of jobs available - 6 Detail of reserve list - 12 Months Region - East of England City/Town - Hemel Hempstead Building/Site - HM Prison Mount, HP3 0NZ Grade - AA Organisation Grade for HMPPS - Band 2 Post Type - Permanent Working Pattern - Full Time, Part Time, Part Time/Job Share, Flexible Working Role Type - Operational...
-
Operational Support Grade
6 months ago
Hemel Hempstead, United Kingdom Ministry of Justice Full timeSalary - £25,626 Number of jobs available - 8 Detail of reserve list - 12 Months Region - East of England City/Town - Hemel Hempstead Building/Site - HM Prison Mount, HP3 0NZ Grade - AA Organisation Grade for HMPPS - Band 2 Post Type - Permanent Working Pattern - Full Time, Part Time, Part Time/Job Share, Flexible Working Role Type - Operational...
-
Support Worker
7 months ago
Hemel Hempstead, United Kingdom Walsingham Support Full time**Support Worker** **Work with Walsingham and make a real difference to people's lives** Walsingham Support has been operating across England and Wales since 1986. We enhance the lives of people with learning disabilities, autism and other complex needs. We're different because we pride ourselves in putting the people we support at the centre of everything...
-
Support Worker
7 months ago
Hemel Hempstead, United Kingdom Walsingham Support Full time**Support Worker** **Work with Walsingham and make a real difference to people's lives** Walsingham Support has been operating across England and Wales since 1986. We enhance the lives of people with learning disabilities, autism and other complex needs. We're different because we pride ourselves in putting the people we support at the centre of everything...
-
Female Support Worker
7 months ago
Hemel Hempstead, United Kingdom Walsingham Support Full time**Support Worker** **Work with Walsingham and make a real difference to people's lives** Walsingham Support has been operating across England and Wales since 1986. We enhance the lives of people with learning disabilities, autism and other complex needs. We're different because we pride ourselves in putting the people we support at the centre of everything...
-
Operations Support
1 week ago
Hemel Hempstead, United Kingdom Primark Full time**OPERATIONS SUPPORT** Location: Primark - Hemel Hempstead **Salary**: £10.63 Employment Type: Perm Job type: Part time Contracted hours: 20 Working pattern: Varied shifts including mornings; afternoons; evenings and weekends - all will be discussed at interview We’re Primark - one of the biggest names in fashion retail with over 400 globally and...
-
Deputy Supported Living Manger
7 months ago
Hemel Hempstead, United Kingdom Walsingham Support Full time**Deputy Supported Living Manager Maternity Cover** **6 month fixed term contract** **Salary £26,208 per annum pro rata** **37.5 hours per week** **Deputy Supported Living Manager** **Key Responsibilities** Deputy Supported Living Manager**: - The Deputy Supported Living Manager will assist the Supported Living Manager in the overall management of the...
-
Operational Support Specialist
3 months ago
Hemel Hempstead, Hertfordshire, United Kingdom beBee Professionals Full time £25,000 - £35,000beBee Professionals in Hemel Hempstead is seeking an Operational Support Specialist to join our team. As a key member of our team, you will be responsible for delivering exceptional customer service and support, while participating in all aspects of the operational workflow.Key Responsibilities:Engage with customers, providing service and support.Collaborate...
-
IT Support Specialist
1 day ago
Hemel Hempstead, Hertfordshire, United Kingdom This is an IT support group Full timeJob Title: 2nd Line Technical Support EngineerJob Overview:This is an exciting opportunity to join our IT support team as a 2nd line technical support engineer. In this role, you will be responsible for providing high-quality technical support to our customers and resolving complex hardware and software issues.Key Responsibilities:Provide technical...
-
Classroom Support Professional
2 days ago
Hemel Hempstead, Hertfordshire, United Kingdom Herts for Learning Ltd. Full timeWe are seeking a skilled and enthusiastic Classroom Teaching Assistant to join our school team in Key Stage 2.Job OverviewHobbs Hill Wood Primary School is a 'good' school, offering a spacious and well-resourced learning environment. As a Classroom Teaching Assistant, you will play a vital role in supporting the education of students in Key Stage 2.About the...
-
Operational Support Specialist
2 weeks ago
Hemel Hempstead, Hertfordshire, United Kingdom CV-Library Full timeOverview:Tate, a market-leading and progressive company, is seeking an Operations Coordinator to join their fast-paced team in Hemel Hempstead. This role offers an opportunity to deliver exceptional customer service and work with a variety of responsibilities.Job Description:The successful candidate will provide essential support to the Operations Manager,...
-
Operations Support Administrator
5 days ago
Hemel Hempstead, United Kingdom Cadent Gas Full time**Operations Support Administrator** **Location - Hemel Hempstead** **Permanent** **Salary - £21,287 to £25,043 (depending on experience)** At Cadent we’re excited to be part of the future of UK energy! We’ve got a clear roadmap that will both drive our performance to the forefront of our industry and support the UK government in achieving their...
-
Operational Support Specialist
3 months ago
Hemel Hempstead, Hertfordshire, United Kingdom beBee Professionals Full time £25,000 - £35,000Job SummaryWe are seeking a highly motivated and enthusiastic Team Member to join our dynamic team at beBee Professionals in Hemel Hempstead. As a key member of our operational team, you will play a vital role in delivering exceptional customer service and contributing to our business success.Key ResponsibilitiesProvide outstanding customer service and...
-
Photographers, Audio-visual and Broadcasting
15 hours ago
Hemel Hempstead, United Kingdom West Herts College Full time**Photographers, audio-visual and** **broadcasting equipment operators***: **Description**: Workers in this unit group operate and assist with still, cine and television cameras and operate other equipment to record, manipulate and project sound and vision for entertainment, cultural, commercial and industrial purposes. - **Educational Requirements**: There...
-
Group Support Operations Director
1 week ago
Hemel Hempstead, Hertfordshire, United Kingdom Away Resorts Ltd Full timeWe are seeking a highly skilled Accommodation and Support Manager to join our team at Away Resorts Ltd. In this role, you will be responsible for managing fleet capital expenditures, driving operational excellence, and supporting the leadership team in developing and implementing improvements.You will work closely with our leadership team to conduct...
-
Operational Support Specialist
3 weeks ago
Hemel Hempstead, Hertfordshire, United Kingdom Adventure Leisure Full time**About the Role:** We are seeking a highly skilled Deputy Manager / Assistant General Manager to join our team at Adventure Leisure. As a key member of our management team, you will play a vital role in driving business growth and delivering exceptional customer experiences.**Key Responsibilities:**Support the General Manager in developing and implementing...
-
Hospitality Operations Support
2 weeks ago
Hemel Hempstead, Hertfordshire, United Kingdom Valor Hospitality Careers UK Full timeJob DetailsThis Hospitality Operations Support role involves assisting with the day-to-day activities of our leisure club.Responsibilities:Guest Services: Offer excellent customer service, respond to queries, and provide information about facilities and services.Facilities Maintenance: Ensure the cleanliness and maintenance of leisure facilities, adhering to...
-
Digital Operations Support
7 months ago
Hemel Hempstead, United Kingdom Haven Full timeSummary Come and join our One Great Team here at Haven as a Digital Operations Support (9Mth FTC) Location Our Support Centre is in Hemel Hempstead, Herts, we operate a hybrid working model and have 700 amazing team members across our support centre. 1 Park Lane, Hemel Hempstead, Herts HP2 4YL GBR Job Details Digital Operations Support (9Mths FTC) Remote...
-
Business Support
7 months ago
Hemel Hempstead, United Kingdom Hydro-X Full timeThe Business Support Operations Administrator is part of the Business Support team and will take direction from and is accountable to the Administration Manager, liaising, co-ordinating and communicating with Finance, Sales and Operations teams. The role encompasses a wide range of responsibilities that contribute to the smooth functioning of the company....
-
Academic Support Professional
1 week ago
Hemel Hempstead, Hertfordshire, United Kingdom ASCAT Full timeWe are seeking a highly skilled and experienced Cover Supervisor to support our staff and students by delivering lessons and providing supervision.Job OverviewThe successful candidate will be responsible for deploying effective classroom management skills, enabling students to achieve their lesson objectives while offering appropriate support where needed....