Digital Operations Support

6 months ago

Hemel Hempstead, United Kingdom Haven Full time

Summary Come and join our One Great Team here at Haven as a Digital Operations Support (9Mth FTC)

Location Our Support Centre is in Hemel Hempstead, Herts, we operate a hybrid working model and have 700 amazing team members across our support centre.

1 Park Lane, Hemel Hempstead, Herts HP2 4YL GBR

Job Details
Digital Operations Support (9Mths FTC)

Remote (With very occasional travel)
Competitive Salary + Benefits
Are you experienced in technology support? Do you enjoy solving tech issues whilst providing a high level of customer satisfaction? If so, we have an exciting Fixed Term Contract working for our Digital Operations Support team supporting our digital products and services.

The Digital Operations Product Specialist function plays a vital role in the success of our Digital products by ensuring that all operational considerations are taken and required product level support is provided through testing, documentation and training.

As a member of the Digital Operations Product Specialist team, you will play a vital role in protecting the reputation of our Digital Product portfolio and help us to provide our guests with fantastic experiences with memories which last a lifetime.

**What you will be doing**:

- Responsibility for assisting the aligned Product Specialist to support the Tribe and ensure product success.
- Supporting new/changed products through documentation and training to support the overall operational readiness.
- Contributing to the operational knowledge required within the Digital Operations function to better support the Digital-owned critical products and services (Knowledge Management).
- Complete business critical tasks to assist with product Go-live success and ongoing BAU support.
- Supporting the Product Specialist on the training of park teams in the use of Digital Products and Platforms to ensure a smooth transition.
- Raising operational awareness around products on the run up to live.
- Quality testing crucial changes prior to deployment to our team and customers.

**What we’d like you to bring**:
Previous experience providing project/product support within a Digital oriented organisation.
Excellent verbal and written communication skills
Ability to deliver to agreed deadlines.
Strong eye for detail to ensure accuracy in product-related tasks.
Experience in creating and maintaining knowledge articles.
Able to work autonomously to complete any and all tasks assigned.
Customer-centric approach.

What’s In It For You?
- Holiday allowance that rises with service, plus a ‘Holiday Buy Scheme’
- Annual bonus
- 20% discount on both Haven and Warner Hotels holiday for you, family and friends
- Comprehensive wellbeing support
- Access to the Bourne Leisure corporate box at the O2 Arena ,London
- Exclusive discounts with corporate partners
- Exciting career pathways, including Learning and Development opportunities such as Apprenticeships and Degrees
- Enhanced family friendly policies and pay (eligibility criteria applied)

Who are we?
We’re part of an award-winning Bourne Leisure family, which includes Haven & Warner Hotels. We have 9,000 fantastic team members and 39 beautiful seaside locations and our HQ based in Hemel Hempstead.

What’s it like to work with us?
Working with us is ultimately defined by our exceptional people and teams. At Haven, we take pride in our Breath of Fresh Air culture, which focuses on valuing and supporting every team member. We prioritise openness and transparency in our interactions allowing our team members to be their authentic selves.
We operate a hybrid working model, meaning 50% of your working week will be spent at the office, occasionally on Park, or at external events.

What can you expect during the recruitment process?
The interview process will be up to 3 stages and may contain a presentation or skills test, depending on the role. If you require any support or reasonable adjustments to help you perform at your best during this process, please let us know.

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