![Kingspan Water and Energy](https://media.trabajo.org/img/noimg.jpg)
Technical Customer Service Executive
3 weeks ago
**Scope of Role**
**Key Responsibilities**
Customer Service
- Listening effectively to customers, showing empathy, and understanding.
- To resolve problems to customer’s satisfaction within agreed timelines, effectively and efficiently.
- Develop and maintain relationships with existing key accounts and assisting in the onboarding requirements of new customers
- To contact customers and clients as required ensuring prompt resolution to customer queries.
- Provide a high-quality professional service to internal & external customers.
- Liaise with other departments ensuring high standards of service and precise communication is maintained
- Work closely with the production, transport department’s, scheduling, service engineers to ensure the timely despatch of orders and completion of site visits.
- Accessing, updating, and managing customer requirements via our integrated ERP, software, and helpdesk systems.
- To achieve KPI Targets as set by the Customer Service Manager/Line manager.
- Any other Ad-Hoc duties as advised by management team.
Technical Customer Support
- To provide 1st line technical support o customer queries dealing with them professionally, efficiently and maintaining a high degree of customer service.
- To work effectively and productively with 2nd & 3rd line support, product managers and software development teams.
- To take ownership of user problems, perform a technical diagnosis and fix the issue remotely where possible.
- To document all calls on Jira helpdesk system and mange through to satisfactory closure.
- Supporting users in the use of hardware and Software systems by providing necessary training and advice.
- Develop a full technical knowledge of Smart Monitoring products and services.
- To develop and maintain a full knowledge Hardware and software systems and delivering ongoing customer training where required.
- Identifying and reporting on aftersales and technical issues.
Safety & Compliance
- Maintain and promote a compliance culture throughout the organisation to ensure the highest levels of integrity, honesty, and professionalism.
- Promote the highest possible standards of health, safety, environmental, quality and product compliance, ensuring that compliance is an integral part of the business and our requirements and procedures.
**Person Specification**
- Essential_
- Five GCSE passes (or equivalent) including English and Maths.
- Proven and demonstrable customer service experience dealing with calls and queries within a formal customer service environment e.g. a helpdesk, call centre etc.
- 3 years minimum experience in software-based customer service role. Ability to utilise multiple systems, internal ERP’s, web, and cloud-based platforms.
- Excellent telephone manner and communication skills both verbal and written.
- Proven track record at delivering results in a timely and professional manner.
- Ability to manage information and process in accurate and timely fashion.
- Excellent organisational and planning skills.
- Strong customer focus and attention to detail.
- Ability to work on own initiative and as part of a team.
- Ability to work under pressure Excellent IT Skills - MS Office/Excel experience are crucial.
- Desirable_
- Degree Level education ideally in I.T based field.
- Experience of sales order processing and direct sales experience.
- Technical experience in dealing with hardware solutions would be an advantage however not essential.
- Previous experience in a sales or aftersales environment.
**Salary**: £25,000.00 per year
**Benefits**:
- Company pension
- On-site parking
- Sick pay
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
Ability to commute/relocate:
- Portadown, County Armagh: reliably commute or plan to relocate before starting work (required)
**Education**:
- A-Level or equivalent (preferred)
**Experience**:
- customer service: 1 year (preferred)
Work Location: One location
-
Technical Customer Service Executive
2 months ago
Portadown, United Kingdom Kingspan Water and Energy Full time_**Kingspan Water and Energy, part of the Kingspan Group PLC, strives to be the industry leader in driving global change in the design and manufacture of sustainable ways of storing and protecting water and energy. We provide expert environmental solutions for high performance buildings and infrastructure including: Water Management Solutions, Diesel,...
-
Technical Customer Service Executive
7 days ago
Portadown, United Kingdom Kingspan Water and Energy Full timeScope of RoleKey ResponsibilitiesCustomer Service Listening effectively to customers, showing empathy, and understanding. To resolve problems to customer's satisfaction within agreed timelines, effectively and efficiently. Develop and maintain relationships with existing key accounts and assisting in the onboarding requirements of new customers To contact...
-
Customer Service Executive
1 week ago
Portadown, United Kingdom Bela Recruitment Full time**Bela Recruitment **is currently seeking a **Customer Service Executive (Office Based) **to work in **Dungannon Tyrone, Northern Ireland. (30 Seconds from the Dungannon M1 Junction).** **The Company** A fantastic local employer. This is an office-based job, where you will be processing sales orders from existing customers via an IT system, and supporting...
-
Customer Service Executive
2 weeks ago
Portadown, United Kingdom RECRUITERS Full time**Tell me about the job!** How you like would to work for one of the most established, effective, and efficient brands in the country? With nearly 500 staff in Ireland, half a million customers and a stellar track record this company is one of the best, and an absolute leader in their field. If you’re a great communicator and you’re looking for...
-
Technical Product Owner
3 weeks ago
Portadown, United Kingdom Octopus Energy Group Full timeWe’re on a mission to invest in people, ideas and industries that will change the world. Octopus Energy is the global tech pioneer using our in house technology platform, Kraken Tech, to unlock a Customer focused and affordable green energy revolution. We’re changing the energy system globally, spearheading the transition to greener, cheaper energy...
-
Technical Product Owner
3 weeks ago
Portadown, United Kingdom Octopus Energy Group Full timeWe’re on a mission to invest in people, ideas and industries that will change the world. Octopus Energy is the global tech pioneer using our in house technology platform, Kraken Tech, to unlock a Customer focused and affordable green energy revolution. We’re changing the energy system globally, spearheading the transition to greener, cheaper energy...
-
Customer Service Advisor
3 weeks ago
Portadown, United Kingdom Quinn Consulting Full time**Customer Service Advisor** **Call Centre / Waiting & Bar Staff Skills Wanted!** **Belfast** If you love customer service, but you feel overworked and underappreciated, we want you! We’re expanding our customer service division, and we’re looking to fill our Customer Service Assistant positions that have customer-facing experience. - Excellent...
-
Customer Service Representative
3 weeks ago
Portadown, United Kingdom VANRATH Full timeVANRATH are delighted to be assisting a Global Energy organisation with the recruitment of **a Customer Service Advisor.** This company has a fantastic reputation, and is renowned to be one of the best employers in NI. This role will suit someone with relevant experience, who wants to join a fun and exciting team. - (Monday to Thursday 8.15am-5.00pm, Friday...
-
Customer Service Advisor
2 days ago
Portadown, United Kingdom Silverwood Recruitment Full time**Customer Service Advisor - Portadown - Hybrid Working Available** Our client, a successful energy firm based in the Portadown area have a requirement for a Customer Service Advisor to join their team on a full time permanent basis. **Key Responsibilities** - To resolve problems to customer’s satisfaction within agreed timelines, effectively and...
-
Customer Service Administrator
3 weeks ago
Portadown, United Kingdom JH Turkington & Sons Ltd Full time**Key Purpose of Role**: - Provide outstanding customer service, promptly addressing inquiries and resolving issues. - Resolve complaints and escalate complex issues as necessary. - Build strong customer relationships to foster loyalty and repeat business. - Maintain product knowledge to effectively educate customers and recommend suitable solutions. -...
-
Customer Service Cashier
4 days ago
Portadown, United Kingdom Sean Graham Full time'''Duties''' - Provide exceptional customer service to all customers, ensuring a positive and friendly experience - Operate cash register and handle cash transactions accurately and efficiently - Scan and bag items, ensuring proper handling and packaging - Assist customers with product inquiries, locating items, and resolving any issues or concerns -...
-
Customer Service Assistant
3 weeks ago
Portadown, United Kingdom Compass Group Full time**More about the role**: **Key Responsibilities**: - Basic food preparation, counter set up and serving of food and beverages - Ensuring the highest level of customer care is delivered to clients and customers - Demonstrating a can-do attitude towards individual customer requests and strive to exceed customer expectations - Following food hygiene and Health...
-
Customer Service Assistant
3 weeks ago
Portadown, United Kingdom Compass Group Full time**What you'll be doing**: As a Customer Service Assistance, you will contribute to a passionate and friendly team working in a fast-paced environment. You will be the face of our business, delivering exceptional food and customer service. The successful Customer Service Assistance will be responsible for performing a variety of tasks associated with basic...
-
Customer Service Assistant
3 weeks ago
Portadown, United Kingdom Compass Group Full time**What you'll be doing**: As a Customer Service Assistance, you will contribute to a passionate and friendly team working in a fast-paced environment. You will be the face of our business, delivering exceptional food and customer service. The successful Customer Service Assistance will be responsible for performing a variety of tasks associated with basic...
-
Customer Service Assistant
2 weeks ago
Portadown, United Kingdom Compass Group Full time**What you'll be doing**: As a Customer Service Assistance, you will contribute to a passionate and friendly team working in a fast-paced environment. You will be the face of our business, delivering exceptional food and customer service. The successful Customer Service Assistance will be responsible for performing a variety of tasks associated with basic...
-
Customer Service/cashier
3 weeks ago
Portadown, United Kingdom Sean Graham Full timeSean Graham are passionate about delivering great customer service and we are looking for people who enjoy working in a dynamic and customer focused environment - **The Role**_ - Delivering consistently exceptional customer service and ensuring our customer’s a great customer journey, resolving complaints and issues when necessary. - Ensuring compliance...
-
Customer Service Advisor
7 days ago
Portadown, United Kingdom Silverwood Recruitment Full timeCustomer Service Advisor - Portadown - Hybrid Working AvailableOur client, a successful energy firm based in the Portadown area have a requirement for a Customer Service Advisor to join their team on a full time permanent basis.Key Responsibilities To resolve problems to customer's satisfaction within agreed timelines, effectively and efficiently. Logging of...
-
Customer Service Advisor
3 weeks ago
Portadown, United Kingdom Kingspan Water and Energy Full time**Scope of Role** **Key Responsibilities** - To resolve problems to customer’s satisfaction within agreed timelines, effectively and efficiently. - Logging of site visits, including organising part orders and delivery - Producing quotes - Maintain high accuracy in all aspects of order processing including processing of credit card transactions - To...
-
Customer Service Cashier
1 week ago
Portadown, United Kingdom Sean Graham Full time'''Duties''' Provide exceptional customer service to all customers, ensuring a positive and friendly experience Operate cash register and handle cash transactions accurately and efficiently Scan and bag items, ensuring proper handling and packaging Assist customers with product inquiries, locating items, and resolving any issues or concerns Maintain a clean...
-
Customer Service Advisors
1 week ago
Portadown, United Kingdom Danske Bank Full timeLocation: Dunmurry / PortadownWe are holding open days in our Contact Centres based in both Killeaton and Portadown on Wednesday 13th June & Thursday 14th June at 3pm & 4pm. If you are considering joining us, drop by, meet us in person, and discover why we are the leading bank in Northern Ireland.Our award-winning contact centre team seeks new Customer...