Customer Service Coordinator

5 months ago

Glasgow, United Kingdom Edrington Full time

**Requisition Id**:1822**Location**:Glasgow, Scotland, GB, G2 2LDAbout Edrington UK

Edrington UK is the UK’s number one whisky supplier. As part of the global Edrington group it is responsible for the sales, marketing and distribution of global brands such as The Macallan, Highland Park and The Famous Grouse in the UK marketplace. As a distribution partner of Beam Suntory, Edrington UK also represents many of its brands in the UK, including Courvoisier, Laphroaig, Maker’s Mark and The House of Suntory range of Japanese craft spirits

With offices in Glasgow and London, Edrington UK’s customers range from major supermarkets and online retailers to the country’s very best bars, pubs and restaurants. At Edrington UK, we pride ourselves in being a people-first organisation. We have been recognised as one of the UK’s Best WorkplaceTM, as well as an official Great Place to Work for Women and Great Place to Work for Wellbeing.
Remuneration and Package
- Salary £25,600 per annum
- Annual Bonus
- 37 days holiday + 4 Giving More Days
- Attractive pension
- ShareSave scheme
- Private Healthcare
- Flexible working
- Global wellbeing programme
- Product Allowance
Position Summary
Due to an internal move within the Supply Chain team, an exciting opportunity has become available for a Customer Services Coordinator on a permanent basis, reporting to the Customer Services Team Leader for Edrington UK. This role is responsible for ensuring all aspects of customer orders are fulfilled, across the whole Edrington UK portfolio of brands, delivering world class customer service to a wide range of UK based customers. The Customer Services Coordinator will be a team player, supporting their peers and colleagues in the wider Supply Chain team in delivering our mission: Excellent execution to the point of purchase.
Job Description
Key responsibilities of this role include:

- Deliver industry leading customer service to our UK based customers
- Engage effectively with both internal stakeholders and external customers and logistics partners
- Drive towards exceeding key performance indicators on customer orders and claims management
- To lead or participate in supply chain continuous improvement projects, as required
Skills and Experience
-Employee Value Proposition

At Edrington, you will experience an incredible culture based on respect and giving more. We are exceptionally passionate about our brands and genuinely care about our people, continually investing in their development and wellbeing. Join Edrington and make a world of difference.
Closing Date

**_ The closing date for this role is Tuesday 27th June._

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