Sales Team Manager

7 days ago


SouthendonSea, United Kingdom ENS Recruitment Full time

Sales Team Manager required in Southend on Sea working for a long established and successful organisation. Based in a busy contact centre, you will be responsible for managing and leading a team of Sales Agents where you will be required to optimise allsales opportunities presented to the department, maximising Consultant productivity, quality and customer service.

**Key Responsibilities**:

- To coach and develop staff using performance management tools to successfully meet and improve upon key performance indicators and personal objectives.
- To support, coach and develop members of your team to a level that enables the business to effectively succession plan.
- To ensure you remain up to date with procedures/processes, products, new schemes and/or scheme changes and communicate these effectively to your team.
- To produce Management Information in relation to agent activity which will help identify any coaching and development needs required to assist agents to meet their KPIs.
- To effectively communicate technical, client, customer, service and system related issues or staff related issues to your direct line manager providing recommendations for swift resolutions.
- To handle complaints in line with their complaint handling process.
- To monitor, record and effectively manage absence and time keeping issues in line with Company procedures.
- To document and deliver monthly 1:1’s ensuring objectives are recorded and monitored, coaching plans are defined and documented providing an audit trail.
- To ensure you understand our Health and Safety obligations, communicating potential Health and Safety issues to your line manager and/or the Health and Safety Officer.

**Person Specification**:

- Previous experience in managing a successful sales team
- Proven track record of engaging with, motivating, and proactively managing a sales team
- Experience of working in an FCA regulated environment
- Excellent interpersonal and communication skills (written and oral)
- Intermediate level skills using Microsoft Office product
- Experience in performance management
- Hands on approach
- Ability to read and understand data analysing team performance
- Excellent verbal reasoning skills
- Effective time management skills
- Effective problem-solving skills
- Excellent prioritising and multi-tasking skills

**Hours**:
37.5 hours per week covering the hours of 9:00am and 8:00pm on a rolling rota shift pattern, to include some evenings, weekends and bank holidays

**Salary**: up to £30k basic with a performance related bonus up to £6k. Also with with a great range of company benefits on offer.


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