Customer Service Advisor

3 weeks ago


London, United Kingdom CSP U.K. LTD Full time

We are seeking a highly motivated and customer-focused individual to join our team as a Client Advisor. As a Client Advisor, you will be responsible for providing exceptional service to our clients, assisting them with their needs, and ensuring their satisfaction.

**Responsibilities**:

- Serve as the primary point of contact for clients, addressing their inquiries and providing accurate information
- Conduct data entry and maintain client records in our database
- Communicate effectively with clients in a professional and courteous manner
- Identify opportunities for upselling and cross-selling products or services to clients
- Analyze client needs and recommend appropriate solutions
- Provide support to clients throughout the sales process
- Collaborate with internal teams to resolve client issues or concerns

**Qualifications**:

- Excellent verbal and written communication skills in English
- Strong phone etiquette and active listening skills
- Ability to analyze client needs and provide appropriate recommendations
- Proficient in data entry and computer skills
- Previous experience in sales or customer service is preferred

**Job Types**: Full-time, Permanent

Pay: From £25,639.66 per year

**Benefits**:

- Company events
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to commute/relocate:

- London: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person

Application deadline: 28/05/2024


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