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Customer Service Administrator
3 weeks ago
Do you have experience as a Customer Service Administrator? Do you enjoy building working relationships with clients/customers? Then look no further
A permanent opportunity has arisen for a Customer Service Administrator. You will be joining our award winning client in the Cannock area.
**Duties and responsibilities**:
- Deliver a resolution to customers and national account queries
- Manage orders through the internal portal and produce all necessary documentation for shipments and deliveries
- Handle queries using the CRM to record all information and track progress
- Gather feedback on products and services
- Responsible for building and developing relationships with their franchises and customers
**Skills and experience**:
- Must have 2 years experience in an office based Customer Service role
- IT skills including knowledge of Microsoft packages including Excel is essential
- Business to business customer experience is an advantage
**Benefits and perks**:
- Life assurance
- Contribution towards eye tests
- Private medical insurance (after successful probationary period)
- Staff purchases (after successful probationary period)
- Critical illness cover (after successful probationary period)
- Holiday purchase scheme (after 1st year)
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