Operational Support Executive

4 weeks ago


Lancaster, United Kingdom Arrow Global Full time

**The vacancy**

**What will you be doing?**
- Daily banking including processing of direct debit facilities, banking upload and allocation of payments
- General loan administration such as issuing mortgage statements, redemption statements, invoice processing etc
- Ensuring operational and customer requests are actioned within a timely manner and within agreed timelines
- Daily post in - scanning, logging, assigning accurately within SLAs, including receipt and input of Standard Financial Statements
- Daily outbound post and ad hoc manual lettering
- ensuring all post is sent out timely, registered and stamped accurately. Performing QA on post and manual lettering where other team members perform this role
- Preparation and Issuing of SAR (Subject Access Requests) in line with regulatory timelines
- Security Discharges and release of security in line with agreed process and timelines
- Work within agreed metrics, for all operational and customer requirements, including meeting agreed targets and service level agreements
- Consistently records incidents immediately on detection of errors and engages with Risk Partner / Risk Owner to resolve where required
- Displays awareness of the MCFID risk and control environment, engaging proactively with colleagues and management to identify and mitigate risk
- Preparation and Issuing of SAR (Subject Access Requests) in line with regulatory timelines
- Security Discharges and release of security in line with agreed process and timelines

**Is this you?**
- Relevant APA qualification required
- Previous loan servicing experience preferable
- Excellent communication skills, both written and verbal
- Attention to detail and accuracy
- Ability to maintain good interpersonal relationships
- Ability to react and deal with change in a fast-moving environment
- Strong Microsoft Office skills



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