Technical Support Operative

2 months ago


Lancaster, United Kingdom SWS UK Full time

Technical Support Operative

To provide high-level technical support for both staff and customers, ensuring that high levels of calls are resolved, accurately and systematically.

Key Responsibilities & Accountabilities
- To answer technical calls and resolve them in the fastest time possible.
- Raise NCRs when required for replacement parts.
- Log all calls received at SWSUK.
- Meet personal and team targets.
- Answer and resolve POA / NCR raised on the online system.
- Help resolve customer complaints.
- Maintain Remedial diary to allow efficient running of the department.
- Attend site when required to resolve remedial issues and provide assist fits.
- Meeting agreed service levels as set out in your KPIs by the Technical & training manager.
- Attend weekly training meetings with continued improvement to technical knowledge.
- Achieve quality targets as set out by the Commercial Manager.
- Provide first class technical communication between internal and external customers.
- In general provide a high level of service and support other departments that require technical support in accurately and with agreed set time.

To be successful in this role you’ll have:

- Experienced at providing outstanding customer service
- Comfortable juggling priorities and managing time effectively
- Proactive, with a strong customer focus
- An excellent communicator

The Person:

- Excellent written and verbal communication skills
- Independent thinker that uses own initiative
- Organised and efficient with excellent problem solving skills
- Great attention to detail
- A team player who builds strong internal and external relationships

**Job Types**: Full-time, Permanent

**Salary**: £22,000.00-£24,000.00 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- Gym membership
- On-site parking
- Wellness programme

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- No weekends

COVID-19 considerations:
Covid-19 precautions are in place

Reference ID: Technical Support Operative Vacancy



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