Customer Solutions Advisor
3 weeks ago
**Customer Solutions Advisor - Leeds**
**£22,000 starting salary (yearly salary increases up to £28,000 + bonuses)**
- Do your loved ones turn to you during their time of need?_
- Does caring for others come naturally to you?_
- Are you good at giving advice?_
Why not put your caring personality to the test in your career?
This is a customer service role with a difference. We are looking for individuals who have a real passion for helping those in need. With an emphasis on vulnerable customers you will build rapport, get to know your customers, and ultimately make a difference to their lives.
The job satisfaction in this role is the number 1 reason staff say makes their job worthwhile.
**We asked our current employees what they enjoy most about working for us**:
- Hybrid working - our staff love only having to work in the office 1 day per week
- Salary reviews - we guarantee you yearly salary increases
- Recognition - every month you will go into a colleague recognition scheme
- Bonuses - an annual bonus of up to 10% of your basic salary
- Flexibility - you can choose to work a 4 day working week if desired
- Team - we pride ourselves on having the right culture, and family feel environment
- Progression - 70% of our management function have progressed into the role
**The Role**:
Working closely with customers who are seeking support and guidance to better their financial difficulties can be a delicate conversation for most to openly discuss.
Being based in our legal team you’ll will play a vital part in exploring financial hardships by gathering information including completing affordability checks and expenditure forms, to achieve suitable outcomes, leaving a real positive impact on your customers.
This role is simply talking to customers to help better their futures.
You’ll have a real focus on ensuring their financial difficulties do not escalate any further.
Ultimately for us it doesn’t matter what experience or working background you have. Everything will be provided in a 6 week training program, we are simply looking for caring individuals who want to make a real impact on the world.
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