Customer Service Advisor

5 months ago


Leeds, United Kingdom Switch Advisor Ltd Full time

We are seeking a motivated and customer-focused individual to join our team as a Customer Service Advisor. As a pivotal member of our organization, you will be responsible for ensuring exceptional customer experiences through efficient communication and problem-solving skills.

**Responsibilities**:

- Provide exceptional customer service to clients via various face to face channels
- Assist customers with inquiries, account issues, and product information
- Analyze customer needs and recommend appropriate financial services
- Process customer transactions and update account information accurately
- Resolve customer complaints or escalate issues as necessary
- Maintain a high level of professionalism and empathy in all customer interactions
- Collaborate with cross-functional teams to ensure customer satisfaction

**Experience**:

- Previous experience in a customer service role preferred
- Strong communication skills, both verbal and written
- Ability to analyze customer inquiries and provide effective solutions
- Familiarity with financial services and products is a plus

**Job Types**: Full-time, Permanent

**Salary**: From £23,542.00 per year

**Benefits**:

- Company events
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to Commute:

- Leeds (preferred)

Work Location: In person



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