Customer Services Advisor
7 months ago
**Customer Services Advisor**
**£22K**
**Leeds (LS25 2GA).**
Fantastic national brand that specialises in removals and storage, offering a full range of professional removals and storage services for home and business.
We are looking for a dynamic Customer service Advisor / Move Manger who is passionate about customer service and who has a proven track record of taking ownership and going the extra mile to ensure ultimate customer satisfaction.
A competitive salary will be offered alongside the opportunity to work in a well-established company.
**Customer Services Advisor RESPONSIBILITIES**:
- One point customer contact throughout the customer journey.
- Understanding the customers’ needs and improve the customer experience.
- Maximise sales opportunity.
- Ability to up sell products and services.
- Work to company and legal standards when processing documentation.
- To deal with all administrative enquiries in a professional and timely manner, ensuring all documentation is accurately checked before processing.
- Maintain excellent customer service and communication standards always work to KPI’s ensuring targets are met.
- Take part in team meetings and briefings when planned.
- Ability to problem solve.
- To build and maintain effective working relationships within the team.
- Other duties as required.
**Customer Services Advisor SKILLS, KNOWLEDGE & EXPERIENCE**:
- The ability to actively listen.
- Ability to work with others and share best practice.
- Be enthusiastic, self-motivated and positive in your approach with a “can do” attitude.
- Have excellent organisational skills with the ability to prioritise workload.
- Exhibits flexibility, be adaptable to change.
- Customer Centric, create a great customer experience.
- Ability to communicate effectively on all levels.
- Excellent time management, with the ability to work well under pressure.
- Build rapport with customers.
- A passion for completing all tasks to the highest standard and be driven by results.
- Have the drive to succeed.
- Proficient IT skills - Office, Word, Excel
**Company Benefits**
Employee Assistance Programme - EAP (supports our employees’ wellbeing on many issues both in and out of work)
Health & Fitness Discount Vouchers
Free Staff Parking
25 days holiday
Birthday Voucher
Christmas Voucher
Dress Down Fridays
Staff Rewards Voucher Scheme based on performance.
Staff Referral Scheme
Paid time off for volunteering
Eye care vouchers
Free Flu Vaccination
Pension contributions after 3 months service
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