Inside Sales Consultant

5 months ago

Maidenhead, United Kingdom Volvo Cars Full time

**Do you want to join us on our exciting journey?**

Volvo Cars is on an exciting journey, redefining the automotive experience by innovating to make people’s lives less complicated. We offer you a once-in-a-lifetime chance to make an impact in a company with unique opportunities to grow and make a true difference.

**What’s in it for you?**
People are at the heart of our business. We want you to innovate, challenge and build a career at Volvo Cars. In return we offer hybrid working to allow for greater flexibility and work-life balance, further enabling us to reduce our environmental impact and support your personal circumstance. In addition, we offer flexible working, 15 days per year to work from any location in the world, 24 weeks enhanced parental leave and 28 days annual leave plus 4 fixed and 4 flexible bank holidays which you can use to support your personal beliefs at any time of the year. We also have a flexible benefits platform in which you can buy additional holiday and take advantage of family savings and shopping discounts. A preferential car lease scheme for employees and family members to utilise along with health & wellbeing initiatives, charitable giving days alongside personal growth and career development opportunities.

**What you’ll do**:
As an Inside Sales Consultant, you will drive the standard in Online Sales by selling an agreed number of new vehicles using best practice selling techniques, sound product knowledge, and compliance with sales procedures. You will provide courteous, professional, and advisory service to all customers to maximise our opportunities, while ensuring complete customer satisfaction and loyalty.

Reporting directly to the Inside Sales Manager, you will act as the first contact for interested retail and business customers. By providing excellent customer service and communication based on each customer’s unique needs, you will help inspire new customers to choose Care by Volvo.

You will process enquiries appropriately on the CRM system (Salesforce) to enable future follow-ups, upsell customers by outlining the benefits of premium grades, packs, and options, and support marketing initiatives by maximising the conversion of inbound leads.

You will also be required to acquire new customers by following up leads generated from direct marketing campaigns by outbound calling and perform outbound calls to potential customers to qualify them as sales leads with the aim of converting them to a prospect and later a customer.

You will also be encouraged to proactively contribute ideas and suggestions for improving our customer’s experience and work collaboratively with our Customer Relations department to ensure all sales-related customer requests can be handled effectively.

**Do you fit the profile?**
- Evidence of a track record in high-volume sales.
- Good communication skills (oral and written) with great presentation, influencing, and negotiating skills)
- Use of Microsoft Office, e.g. Excel, Word, Outlook
- Demonstrates resilience, self-motivation, and a commitment to self-development, actively seeking positive feedback.
- An ability to adapt and react positively to changes in assignments and priorities.
- Calm under pressure with an organised nature and strong attention to detail.
- Be motivated by working in a fast-paced, dynamic team with the ability to adapt, manage and meet deadlines.
- Understands the needs of both customers and the company and demonstrates this in their work.
- Takes ownership in all aspects of their role, working without close supervision and demonstrating effective self-management.
- Systematic and process-oriented way of working.

**Benefits & Life at Volvo Car UK**:

- Competitive salaries that are reviewed and benchmarked annually
- Discretionary, performance related bonus scheme that rewards you whilst you help us to achieve our goals
- Hybrid working in our agile, state of the art offices or from home when convenient for you and your family. We would like you to be in the office minimum 3 days a week and you can work from home 2 days a week.
- Weekly shift patterns include 9am - 5pm or 11am - 7pm Mon-Fri, 9am - 5pm Saturday & Sunday. Shift patterns will be on a rotational basis with an expectation to work at least one weekend day per month.
- 28 days holiday + bank holidays (4 fixed & 4 unfixed) + the opportunity to buy up to 5 additional days
- 15 days’ work from anywhere in the world policy
- 24 weeks enhanced and flexible parental leave for all employees regardless of gender up to a child’s 3rd birthday
- Matched pension contribution up to 5%
- Wellbeing benefits such as Health Cash Plan, Life Assurance, Private Medical Insurance with Vitality
- 2 paid volunteering / charity days per year
- Access to our preferential employee lease car scheme for you and your family
- Subsidised onsite restaurant plus free refreshments and snacks
- Onsite electrical charging for your Plug-In Hybrid Electric or Battery Electric v

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