Wellbeing Officer Flintshire

7 months ago

Deeside, United Kingdom Care and Repair North East Wales Full time

**About this role**

This is a new service commissioned by Flintshire County Council on behalf of health and social care partners through the Welsh Government Regional Integration Fund. The service has been commissioned to fill a gap identified within existing service provision. The service will deliver face to face support with a focus on practical interventions which are responsive to both clients and referring agencies. The project lead will coordinate and deliver a rapid response service to meet immediate needs, and then ensure delivery of short-term support interventions to reduce reliance on statutory services, prevent (re)admission to hospital, and maximise long term independence in the community.

We are looking to recruit 1 full time (or 2 P/T) support workers to join our team as we launch this exciting new service.

**About Care and Repair North East Wales**

We are a Community Benefit Society with charitable status covering Wrexham and Flintshire. Our role is to assist older and disadvantaged people to live independently by providing support with regards to repairs, renovations, maintenance and adaptations, enabling people to live in a safe, warm and secure home.

Our Core Casework service carry out home visits by a committed team of staff that provides advice on housing repair solutions, home maintenance, security, heating, energy efficiency and possible sources of funding for completing the work.

Our Hospital to a Healthier Home service is a collaboration between Care and Repair and Betsi Cadwaladr University Health Board. It is a free home visiting service for people over the age of 50 who are returning home from hospital. In addition to a Healthy Home visit, we also provide essential adaptations such as handrails, ramps key safes, and moving furniture to facilitate prompt discharge from hospital once people are medically fit.

Our Managing Better service is a free home visiting service offering advice and practical help for people over the of 50 who have sight or hearing loss, are living with dementia or who have survived a stroke. Our specialist team will carry out an assessment of the risk of falls, advice and help to live independently and safely, access useful services, and advise on technology to increase independence.

**Knowing our Values**

We are passionate about people and their wellbeing, and so we put our clients at the heart of every decision.

We focus on empowering our clients to identify and achieve what _they_ want, not what others tell them they need.

Behind this simple and powerful ethos lies a commitment to building social capital through flexible and innovative services and practices.

Our model embraces going the extra mile in order to find efficient and personal solutions for each and every client.

**Our values**

**Caring**

We listen to what people want, and do what matters to them.

**Accountable**

We focus on solutions and make things happen.

**Respectful**

We draw strength from each other and our different perspective and experiences.

**Excellence**

Empowering our people to delight our customers.

**Your job**

**The purpose of this role**:

- To plan and deliver solutions in collaboration with clients to ensure that people are provided with short term practical support which prevents escalation in need or which facilitates hospital discharge.
- To produce case studies and reports which demonstrate improved wellbeing for people using the service.
- To work as part of a Multi Professional Team (MPT) and Single Point of Access (SPoA) teams to ensure that this service adds capacity and contributes to reduced pressure on hospitals and statutory services.

All staff are expected to:
Promote and maintain an active approach to health and safety, in respect of yourself, colleagues and customers.

Care and Repair is committed to complying with Data Protection Regulations (GDPR) and meeting the requirements of the Information Commissioners office (regulating data protection compliance in the UK). It is your responsibility to ensure the work you undertake is compliant with the GDPR.

**In this job your responsibilities will be**

You will be responsible for a caseload of clients undertaking duties such as:
**Delivery**:

- Prioritise needs and offer solutions to meet immediate needs.
- Carry out home visits to assess needs and agree support plans.
- Develop creative solutions with the client to ensure that their wishes are at the heart of the interventions.
- Develop support plans which maximise independence and which puts in place long term solutions which facilitate independence for the person supported to provide resilience and successfully close the referred case.
- Identify and report unmet needs and/or escalating needs.

**Partnership working**:
**External**:

- Engage in day-to-day problem solving and providing solutions to operational challenges.

**Internal**:

- Work with the Project Lead and casework team to ensure the best solutions for the client.

**Moni

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