Hotel Receptionist

2 weeks ago

Bournemouth, United Kingdom The Mercure Bournemouth Queens Hotel & Spa Full time

Are you passionate about hospitality and looking for a rewarding career opportunity? Look no further than Queens Hotel & Spa in Bournemouth, UK. Bournemouth Queens Hotel And Spa provides accommodation, just 500 metres from the beach in Bournemouth. In addition, it features extensive wellness and meeting facilities. Our hotel is seeking dedicated and enthusiastic individuals to join our team of hospitality professionals. With stunning views, exceptional dining options, and top-notch spa facilities, Queens Hotel & Spa offers a unique and exciting work environment. If you have a passion for providing exceptional service and creating memorable experiences for guests, we invite you to consider a career with us. Join our team at Queens Hotel & Spa and be a part of delivering unparalleled hospitality in one of the most beautiful locations in the UK.

We are currently in search of a skilled Hotel receptionist to become a valuable member of our team at the Mercure Queens Hotel & Spa in Bournemouth. In this role, you will work alongside the Front of House Manager and will be responsible for delivering Guests support in the front office. Hotel Receptionists are the public face of a hotel and contribute to the guests’ enjoyment of their hotel stay experience. They book in guests as they arrive, provide information about the hotel facilities and keep accurate records of bookings.

**Main Duties and Responsibilities**
- Welcoming guests and checking their details against their bookings
- Allocating guests their rooms and providing keys
- Answering phones from prospective customers and guests, taking messages and delivering them
- Completing administrative tasks such as filing and photocopying
- Responding to requests for help and information
- Providing concierge services, such as arranging travel and providing information about local amenities and attractions
- Preparing room bills and ensuring prompt payments
- Checking guests out, taking payments and returning deposits

**Key Skills / Experience Requirements**
- Proven skillset in using Muse or similar tools.
- Problem-solving abilities
- Strong communication and interpersonal skills
- Excellent customer service skills
- Flexibility and the ability to respond appropriately to changing situations.
- Discretion and sensitivity
- The ability to maintain professional standards under pressure.
- Strong IT skills and knowledge of booking systems and software
- Excellent administration and organisational skills

**Benefits**

Besides working daily with this amazing team:

- ) your benefits will include:

- 28 days paid holiday (pro-rata), inclusive of bank holidays.
- Company pension
- Continuous learning and development opportunities
- Exceptional Career opportunities
- Full time or Part time contract
- Employee discount

**Job Type**: Full time or Part time

**Salary**: £11.50 per hour

Work authorisation: United Kingdom (required)

Work Location: In person

Experience Required: 3 years

Schedule:

- Flexible and weekend availability

Ability to commute/relocate:

- Bournemouth: reliably commute or plan to relocate before starting work (required)

Application deadline: 22/04/2024

Expected start date: 25/04/2024

**Additional Information**

**Job Types**: Full-time, Part-time

Pay: £11.50 per hour

Expected hours: 20 - 40 per week

**Benefits**:

- Company pension
- Discounted or free food
- Employee discount

Schedule:

- 8 hour shift
- Flexitime
- Weekend availability

Work Location: In person

Reference ID: Hotel Receptionist 1234
Expected start date: 25/04/2024

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