Dedicated Cover Receptionist

6 months ago

London, United Kingdom Rapport Guest Services Full time

Job Introduction
**We are looking for a Dedicated Cover Receptionist to join our Rapport team, to work at our client sites based in the heart of City of London. The client is a British multinational risk management, insurance brokerage and advisory company.**

There is a strong client focus, an emphasis on teamwork, unwavering integrity, mutual respect, and a constant striving for excellence. As a Receptionist, you will play a crucial role in delivering exceptional and warm customer service, demonstrating excellent communication skills, and maintaining sustainable relationships with key stakeholders.

**_This is a permanent, full-time role (40 hours per week), Monday - Friday on a shift rota basis between 7:30 AM and 6 PM, as per the client’s needs._**

**Main responsibilities**
- Welcoming guests at the reception and escorting them to their meeting rooms or required destination within the building
- Proactively managing guest requests in an efficient, friendly and timely manner, ensuring all business requirements are dealt with promptly and professionally
- Providing administrative support at all times
- Booking meeting rooms and ensuring all AV & other required equipment are provided
- Liaising with the events team and managing the catering support for the meeting room spaces
- Handling all internal and external calls in a professional manner
- Share our Rapport values**:_Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together_**:

- Be passionate about delivering high standard service and going the extra mile
- Have an outgoing personality and be able to easily build rapport with key stakeholders
- Be able to demonstrate excellent communication skills, both verbal and written
- Understand professional etiquette, with great time management, self-discipline, and focus
- Be proactive, flexible, with great attention to detail and ambition to learn and grow
- Preferably have reception experience in a corporate or hospitality environment

About The Company
**Some of our benefits include**:

- Save money on your groceries with discounts on Tesco, Sainsbury’s, Morrisons and other major brands
- A wide range of offers dedicated to improving your personal finances for a more secure future, including life assurance cover
- Receive cash rewards every time you spend and use them on a wide range of brands
- Financial rewards - for recommending your friends and family and/or even when you bring new business to us (legitimate qualified sales leads)
- Contributory pension scheme
- Access to wellness programs to promote the mental health and well-being of our Ambassadors
- Employee Assistance Program to guide and support our team members
- Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
- Learning & development opportunities to support your personal and professional development and growth
- WOW Awards to celebrate our brilliant Ambassadors nominated for their exceptional service by our guests and clients
- One Paid Day for Charity Work

**Why Rapport?**

Our people come first, and we are committed to developing you and offering a number of fantastic professional and personal development opportunities. We have a suite of over 50 training workshops and a number of Leadership programmes to support you with your development and career progression within Rapport.

We are committed to equality of opportunity and inclusion within the workplace, and we celebrate everyone’s differences and diverse backgrounds. We have created a number of Employee Networks as part of our “Be Yourself at Rapport” programme, to create a safe space for our Ambassadors to connect and collaborate, ensuring we champion diversity and inclusion in all that we do.

Our Ambassadors’ mental and physical wellbeing is very important to us, and we continue to have a real focus on providing the varied support and initiatives for our teams to get involved in.

Rapport is also a Disability Confident Employer, and we have a number of partnerships with external organisations providing job opportunities within the company for people with special educational needs and disabilities.

**About the Company**

Rapport is an award winning, specialist company that provides corporate organisations with a range of fully managed front and back of house guest services. Our tailored services are provided to clients in all major cities in the UK and Ireland and in key locations in the US and Hong Kong.

We are very proud to count some of the UK’s most forward-thinking, blue-chip companies as our clients, from small boutique firms to large multi-site international corporations, all with a common goal to provide excellent Customer Service.

Our most prestigious awards include:

- In the 2021 ‘Best Companies to work for’ awards, Rapport was recognised as being the Best Company to Work for in the U.K. Business Services Sector, Rapport was recognised as the second Best (Large) Company to Work for in

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