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Customer Service Representative

4 months ago

BlaydonOnTyne, United Kingdom North East Trophies Full time

We are looking for enthusiastic, positive and friendly staff to join our team as first port of call for our customers. We are a small, fast growing business providing personalised gifts, awards and stationery online and in person.

As a Customer Service Advisor, you’ll be the key point of contact for existing and new customers, dealing with a wide range of questions and enquires about products and services we offer.

Your role:

- Place sales orders for customers via our software.
- Provide knowledgeable answers to questions about our products and services.
- Data entry in various platforms
- Other office admin tasks as required.
- We are a small team so during busy period it may be necessary to help out in other departments.

**Requirements**:

- Excellent phone manner and excellent verbal and written skills
- Be able to multitask, organize, and prioritize work
- High Level of attention to detail
- Be Positive and enthusiastic in the team environment
- Can use your own initiative
- Can work independently and take responsibility

**Job Types**: Full-time, Part-time
Part-time hours: 25-30 per week

**Salary**: From £10.42 per hour

**Benefits**:

- Casual dress
- Company events
- On-site parking

Schedule:

- Monday to Friday

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Work Location: In person