Operations Administrator Apprentice- Solihull

2 months ago

Solihull, United Kingdom St. James's Place Full time

**St. James’s Place plc**

School Leaver Apprenticeship Programme 2023

***

**Please note

**Operations Administrator Apprentice
- Solihull**

**Location**:Solihull Office

**Start Date**: September 2023

**Salary**: £18,155

**Apprenticeship Level**: Level of Qualifications will vary depending on career pathway

**Selection Process**: Online Application form | Video Interview | Assessment Centre

St. James’s Place is a leading, and highly regarded, FTSE 100 UK company. We distribute a range of investment and retirement products and financial solutions to individuals, businesses, and trustees through our dedicated network of advisers - the Partnership. Our client funds under management currently stand at over £154bn. We are a home for people who care about the future - financially, environmentally, and socially. Our ambition is to cultivate and nurture your talent to give you the confidence to find the right career path for you.

**Your Opportunity**

Our Apprenticeship Programme is a fantastic alternative to university and a unique opportunity to complete a funded and supported qualification whilst you work within one of our divisions, gaining both valuable work experience and ongoing training as well as immersing yourself in our inclusive and collaborative culture.

This structured development path is delivered alongside support from your line manager and the wider business.

NB: Assessment centres for this vacancy will be run on the 26th April in Solihull so please ensure you are provisionally available to attend.

**The Apprenticeship Programme in the Operations Support team**:
This role will provide you with an understanding of the different specialisms within the Field Management team. Every member of the FMT has their own point of contact within the Operations Support team, which enables the FMT to operate efficiently and increases productivity. The role of the Operations Support team is primarily two-fold. The team support with tasks such as diary management, preparing documentations for 1-1’s and event organization.

The team also supports the wider ops team with the delivery of projects, alongside taking responsibility for the day to day running of the office locations including management of post and switchboard, providing a 5-star client and guest experience.

**Key Responsibilities**:

- Managing diaries for all meeting rooms and ensuring relevant supplies are ordered and in stock within the location.
- Working closely with Facilities to ensure the continued smooth running of the location on a day-to-day basis.
- Reception duties including, but not limited to, answering incoming phone calls, greeting, assisting and/or directing visitors, Clients and Partners, ensuring they follow the correct signing in and out process.
- Managing the location switchboard.
- Providing hospitality for visitors to the location.
- Providing support to the field managers including diary management
- Taking minutes in meetings for colleagues, and ensuring these are distributed afterwards
- Support with delivery of projects
- Support with location related events and ad-hoc location tasks
- Updating documents and reports

**Requirements of the Job**:
**Job Knowledge**:
**Transferable skills required**:

- Ability to maintain confidentiality at all times
- Organized approach

**Problem Solving**:

- Ability to work under pressure
- Able to multi-task and work to deadlines, ensuring quality is never compromised.
- Willingness to suggest new ideas/contribute to continuous improvement.
- Confident in making your own decisions

**Nature and Scope of Impact**:
The impact of this role is wide-ranging, impacting from day-to-day interactions with the managers, locations and different teams.

**Interpersonal Skills**:

- A dedication to customer service, taking an interest in what people need and following this up where appropriate.
- Articulate and concise in verbal and written communication
- Good listening skills to demonstrate empathy whilst not losing sight of what needs to be achieved.
- Ability to build strong relationships by employing a broad range of communication techniques.
- Comfortable with speaking on the phone

**Special Requirements**:
This role will be solely based in our Solihull office 5 days a week, due to the nature of the reception responsibilities.

Occasional travel may be required to attend events.

Whilst completing your apprenticeship, you will be required to study for your Business Administration qualification, or another where deemed appropriate.

**Qualifications Required**:
**Why work for us?**

**Our Rewards**

In addition to an attractive salary and eligibility to participate in the discretionary annual bonus opportunities, you will also receive an excellent benefits package including:

- Non-Contributory Pension - 10% (increasing with length of service) with further pension matching
- Meaningful protection benefits with real value, such as 10X life cover, PHI, and critical illness.*
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