Receptionist/marketing Coordinator

5 months ago

Oxford, United Kingdom Lumiere Medispa Full time

**About us**

Lumiere MediSpa is a specialist non-surgical cosmetic skin clinic and skincare store in Headington, Oxfordshire. We are led by award-winning Aesthetic Nurse Practitioner, Adrian Baker, who is joined by a talented team of Aesthetic nurses and Aestheticians. We provide the very best in skin health and anti-aging treatments, including injectables such as Botox and dermal fillers, Laser, HIFU, and IPL.

What sets us apart from the rest? Over 10 years of clinical experience and our dedication to patient safety, experience, and satisfaction, using evidence-based skin treatments that are proven to work.

As an employer, our staff's well-being is at the forefront of their employment - After all, a happy team makes a happy patient.

This role is a patient-facing role on the reception desk, creating relationships with new and existing patients, and ensuring that their experience of Lumiere Medispa is an exceptional one. Plan and implement forward-thinking marketing strategies and content on a rolling monthly basis.

The Lumiere Medispa receptionist will work closely with the clinic coordinator and buildings and safety manager.

**Main **Duties **and Responsibilities**:
**Front of House/Reception**:

- Finalising the patient journey at the reception desk. This includes taking payments, setting up treatment packages, re-booking appointments and ensuring the patient leaves feeling happy.
- Welcome walk-in leads and confidently provide information about the clinic and services we provide in order to convert their enquiry into a consultation.
- Booking new consultations and appointments.
- Resetting waiting pods in between appointments
- Notifying company personnel of visitor arrival.
- Keeps a safe and clean reception/ shop and waiting area by complying with procedures, rules, and regulations.
- Ensuring Patient confidentiality, in line with Lumiere Medispa’s confidentiality policy
- Dealing with smooth running enquiries such as patients getting lost and needing direction and anticipating any issues that may arise from patient cancellation,sickness, running late etc.

**Main Duties and Responsibilities - Marketing Coordinator**:
Plan and implement forward-thinking marketing strategies and content on a rolling monthly basis.

Keep pace with marketing trends relevant to the industry and tailor marketing to those market trends.

Tailor marketing to specific major calendar events for example Christmas, Easter, Summer etc

Plan social media posts and obtain content from an array of sources requesting content from members of the team and managing this in a timely manner.

Plan a strategy to acknowledge and contact those patients who are due treatments and those who would benefit from existing treatments to increase each patient's footfall into the clinic.

Explore all marketing and advertising opportunities.

Focus messaging of marketing from a patient information point of view, not sales.

Understand legal restrictions when marketing and advertising prescriptions and medical treatments.

**Sales**:

- You will be expected to be fully knowledgeable of all skincare products available in the clinic so that you can effectively inform of product particulars and sell patients a skincare product/routine.
- You will be expected to be fully knowledgeable of all treatment services and prices provided within the clinic so that you can effectively guide patients, such as intervals between treatments, what the treatment involves/feels like/can achieve. You are not expected to have any clinical knowledge of treatments/side effects/interactions etc. or to specifically advise a treatment plan. When in doubt you should liaise with a clinician and get back to the patient.

**Communications**:

- Clinic Telephone
- Social channel inbox and messenger app communication management, including communications with new leads/existing patients.

**Accounting**:

- Cashing up with end-of-day reports

**Clinic Coordination**:

- Opening up and setting the clinic ready for the day ahead. This includes syncing clinic wide music, lighting, setting up waiting for pods, making fresh Tranquilli-Tea,
- Closing down and readying the clinic for the following day.
- Signing for parcel deliveries, unpacking and putting away/restocking
- Diary management of appointments, blocking out staff breaks, holidays, rep visits, meetings, and staff training.

**Building Maintenance**:

- General housekeeping of retail product shelves, once a week.
- General housekeeping duties around the clinic eg. keeping the kitchen clean and tidy and cups washed regularly; Patient toilet checked and restocked as required.
- Daily recording of medical fridge temperatures.

**General**:

- Work in line with the Lumiere MediSpa Staff Handbook and Clinic Policies and Procedures.

**Qualifications/Experience**

**Personal Qualities**

**Salary**

Experience Based £12.50- £14.00 per hour

**Benefits**

Private company health insurance after 9 months service and works a minimum

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