Customer Service

4 weeks ago


RossonWye, United Kingdom Black Mountain Clothing Full time

It’s a fantastic time to join the team at Black Mountain We are a small and friendly team based in Ross-on-Wye, providing quality customised clothing, workwear and uniform to individuals and businesses throughout the UK. Recent growth means we are shortly relocating to our brand-new headquarters, and we are now looking for an enthusiastic individual to become Black Mountain's Customer Service & Marketing Executive

While there is no such thing as a typical day at Black Mountain, some of the routine tasks required for this role involve the following:
Customer service:

- Answering calls to our customer enquiries line
- Monitoring and responding to traffic on our website's live chat facility
- Preparing and following up on customer quotes
- Research, identify, and action new business opportunities
- Face-to-face visits to local customers and potential customers

Social media/marketing:

- Contributing to social media strategy and reporting
- Creating and delivering regular output across all our social media channels
- Monitoring and responding to social media inboxes
- Using the business’s CRM to manage customer accounts

Some of the key personal attributes to be successful in this role include:

- A great people person who loves to build strong and meaningful relationships with clients
- Keen interest in social media and content creation
- A desire to understand, help develop, and become a strong advocate for the Black Mountain brand
- Excellent at balancing a creative mindset with strong commercial awareness
- Ability to prioritise and manage your own time
- Impeccable spoken and written communication skills

**Job Types**: Full-time, Permanent

**Salary**: £18,000.00-£22,000.00 per year

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Ross-on-Wye: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Application deadline: 31/08/2023



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