Customer Service Assistant Transport and Removals

2 weeks ago


RossonWye, United Kingdom JCL Transport Group Ltd Full time

**About us**

We are a family run business that specialise in the transport of goods by vans and lorries within the United Kingdom and Europe.

We offer exceptional value for the money and a peaceful service, backed by our professional, courteous, and reliable transport and removals teams.
Our company goal is to build long-term relationships with all our clients, we offer the same high level of service, whether you are an individual or business customer.
We pride ourselves on delivering a tailored, cost-effective solution, regardless of general or specialised transportation requirements

Our work environment includes:

- Modern office setting
- Growth opportunities

**Responsibilities**:

- Be able to handle all calls with effective call management techniques.
- Listen to, understand and react to caller concerns.
- Adhere to all company policies and procedures.
- Enter customer information into a computer and solve billing problems.
- Provide support for customers through the whole process.
- Collecting information and helping the customer with the quotation.
- Collaborate with all departments.

**Job Types**: Full-time, Permanent

**Salary**: £19,500.00-£22,000.00 per year

**Benefits**:

- Flexitime
- Free parking
- On-site parking

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Ross Way CT203UQ: reliably commute or plan to relocate before starting work (required)

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- Polish (preferred)
- French (preferred)
- German (preferred)
- Spanish (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work authorisation:

- United Kingdom (required)

Work Location: In person

Expected start date: 19/02/2024



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