Customer Service Team Manager

2 weeks ago


RossonWye, United Kingdom Anderson Recruitment Ltd Full time

**Customer Service Team Manager**

Our successful and growing client based in Ross on Wye currently have a vacancy for a permanent Customer Service Manager to join their small and friendly team on a full-time basis.

Reporting to the MD, you will be responsible for supervising 6 members of staff, motivating and monitoring to ensure company deadlines and objectives are being met efficiently.

**Responsibilities**:

- Manage, motivate, train and coach staff
- Deal with holiday, absence and sickness forms.
- Allocate tasks, monitoring and managing team workloads
- Collate figures / data and create reports, presenting findings to senior management.
- Identify trends and patterns whilst working closely with the other senior staff members to plan for new commercial opportunities
- Take ownership of customer’s issues, following problems through to resolution.
- Keep records of customer interactions, process customer accounts and file documents
- Sales Order Processing activities
- Build great working relationships and trust through interactive and open communication
- Work closely with and support Area Sales Managers
- Carry out staff appraisals, manage performance as well as disciplinaries when appropriate
- Implement and maintain procedures/office administrative systems, manage online and paper filing systems
- Assist with Budgeting plans
- other ad-hoc duties as required

**Key Attributes**
- Previous management experience
- Team player
- Customer focused
- Approachable
- Excellent time management and organisational skills
- Computer literate with ability to use MS office system (Word, Excel etc)

**Hours** - Monday - Friday, 8am - 4:30pm. (Some flexibility on hours)

**Salary** - £28,000 - £32,000 per annum, depending on experience



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