Customer Service Advisor

2 weeks ago


SuttonInAshfield, United Kingdom JM Posner Ltd Full time

**Job description**

JM Posner is a fast growing company supplying catering supplies and catering machines to a wide range of customers. We sell lots of tasty ingredients including liquid chocolate sauces, Belgian chocolate and dessert mixes. We also sell our own range of chocolate fountains and waffle machines

We are currently looking for a well organised and dynamic person who is passionate about customer service. In return we offer an exciting position that is always varied and never dull You must be confident on computers including all Microsoft office packages and you must be able to multi task dealing with different demands at once.

**MAIN DUTIES.**
- Maintain the day to day order system.
- Manage the order processes from our Online Site and web partners
- Organise and manage the repair / return procedure
- Book orders on for delivery and were required chase customer deliveries.

**SKILL REQUIREMENTS.**
- Xero/Dear Systems (or equivalent) as well as Excel, Word and Outlook.
- Organised and methodical.
- Attention to detail.
- Good telephone manner, handling awkward situations.
- Good grammar and numeracy.
- To work well as part of a small team.
- Proven experience in customer services.

**JOB DETAIL**
- Standard hours of work 8am - 5pm, Monday and Friday however you may be asked to do overtime to meet company needs as and when required.
- 20 Days Holiday
- Based in Sutton-in-Ashfield, Nottinghamshire, NG17 5LD in a few months.
- We are a small but flexible business were every person makes a real contribution, as part of this we also offer a work lunch on the last Friday of each month (takeaway onsite), a paid day off for your birthday, and a £20 monthly allowance to spend on our stock.

Work remotely
- No

**Salary**: £10.50 per hour

**Benefits**:

- On-site parking

Schedule:

- 8 hour shift

Supplemental pay types:

- Yearly bonus

Ability to commute/relocate:

- Sutton-In-Ashfield NG17 5LD: reliably commute or plan to relocate before starting work (preferred)

**Education**:

- A-Level or equivalent (preferred)

**Language**:

- English (preferred)

Work Location: In person



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