Customer Service Advisor
2 months ago
Pennine Recruitment (Acting as an employment agency) are delighted to be recruiting a Customer Service Advisor to join our client in Sherburn-in-Elmet on a full time, permanent basis.
We are looking for a highly versatile, professional and self-motivated individual, who will be helping to achieve and maintain our clients culture of friendly and excellent customer service.
**The Role**:
- Responsible for dealing with all customer service needs.
- Responsible for handling customer complaints and queries in accordance with guidelines and policies ensuring they are recorded, dealt with, and resolved promptly.
- Liaise with internal departments to provide a high level of service and resolve any issues that may arise.
- Liaising with the Telesales Team and Credit Control regarding any incoming issues with customer accounts
- Manage the online chat function on the company website.
- Liaise with the purchasing department and suppliers if required to deal with product sample requests.
- Responsible for all general administration within the department.
- Working as part of a team in a friendly and professional manner.
- Assisting in the selling of the company’s products and services by providing product and service information to customers and passing any sales opportunities onto Telesales / BDM’s.
- Help to promote offers, such as money off deals and new product launches.
In the first instance, please forward a current CV detailing relevant experience.
For any further information on the role, please contact our Castleford team on 01977 806511
**Job Types**: Full-time, Permanent
**Salary**: £26,000.00-£28,500.00 per year
Schedule:
- Day shift
- Monday to Friday
Work Location: In person
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