Receptionist
3 days ago
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
- To have a thorough knowledge of all relevant Practice procedures.
- To work in accordance with relevant written protocols.
- To send practice notes according to protocol to Healthcare professionals and action responses in a correct and efficient manner.
- Process appointment requests for today and future appointments by telephone.
- Deal with visit requests in accordance with accepted protocols.
- Fax and photocopy as requested.
- Complete any other appropriate task as required by the practice management team.
- Receive and advise patients consulting with members of Practice Team.
- Handling completed repeat prescriptions to patient and checking names and address.
- Handling samples from patients and adding to triage list if an infection, or placing in box if labelled/bag sample.
- Providing new patients with registration forms, advising on completion and photocopying proof of address and passports.
- Process appointments requests for today or in the future from patients in person.
- Assisting patients in any way they might reasonably require - including but not restricted to - those with mobility issues.
- Have an appropriately comprehensive knowledge of the telephone system, during and after hours.
- Clear waiting room after surgery if no house keeper on duty.
- Ensure building security - have thorough knowledge of doors/windows/alarms, as well as opening and closing procedures for the practice.
- Any other task allocated by the practice management team.
**Job Types**: Full-time, Part-time
**Salary**: £9.50 per hour
Schedule:
- Monday to Friday
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