Policy Wording

7 months ago

Royal Tunbridge Wells, United Kingdom AXA UK Full time

**About the role**:
AXA Health are recruiting a Policy Wording and Technical Specialist to draft and oversee policy wordings and technical wording content for existing products, new propositions, enhanced products and associated ad hoc strategic activity. You'll ensure compliance with internal and external regulations and governance in relation to policy wording and technical product content within technical literature, including regulatory disclosure, across the UK portfolio. This is a 12 month fixed term contract opportunity.

At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team, and our customers. You'll work at least 40% of your week away from home at our Tunbridge Wells office. The team's usual working pattern is Tuesdays and Thursdays in the office for collaborative working.

**What you'll be doing**:

- Develop policy wording and technical wordings for all new and existing AXA Health products. With constructive and influential input and delivery provided to AXA Health's proposition development processes.
- Carry out detailed analysis re. feasibility, general impact and dependencies of changes being considered or agreed by Proposition Sub Committee (PSC). Provide recommendations to line manager for onward transmission regarding implementation approach, risks and mitigation.
- Support working groups and PSC, accurate feedback of actions to ensure compliance and delivery of relevant items into the drafting of our products which protects AXA Health against legal and regulatory risks.
- Create drafting of Product Review rule and benefit changes and respond to queries from Sales, record and log workflow of product review changes.
- Provide technical support and advice to the wider business on queries such as interpretation of handbooks, rules and contractual obligations to ensure effective management of customer queries and complaints and avoiding further escalation.
- Provide support in the management of the internal communication of changes at each product review.
- Manage the mechanism by which changes to third parties i.e. Equipsme are identified. Plan changes to those products as agreed between AXA Health and the third party.
- Identify areas of process improvement and redesign within the product review process, understand the impact on stakeholders of the process and recommend and implement solutions that deliver benefit to the stakeholders, sponsor and customers.
- Build strong relationships with relevant account managers and change business management teams across AXA Health, as well as internal and external suppliers.

**About you**:
**What we’re looking for**:

- Self-starter focused on results. Able to work with limited supervision with responsibility for supporting the day-to-day workload within the Product Management team.
- Flexibility and adaptability.
- Numeracy/ analytical skills
- Experience of communicating, influencing and managing relationships.
- Creative, innovative thinker focused on improvements to processes and delivery and working of the Product Governance and Policy Wording function.
- FCA/ PRA/ Brand/ Competitor knowledge.
- Understanding of FCA (Financial Conduct Authority) expectations in terms of customer outcomes. A good understanding of the wider regulatory environment that AXA Health operates in.
- Knowledge of AXA Health policies and practices.

As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.

**What we offer**:
At AXA UK, we’re appreciative of the people who work for us, and our rewards package is reviewed regularly to reflect that. You can expect to receive:

- Competitive annual salary up to £30,000 dependent on experience
- Annual company & performance-based bonus
- Contributory pension scheme (up to 12% employer contributions)
- Life Assurance (up to 10 x annual salary)
- 25 days annual leave plus Bank Holidays
- Opportunity to buy up to 5 extra days leave or sell up to 5 days leave
- AXA employee discounts
- Gym benefits

LI-Hybrid

**About AXA**:
At AXA Health, we help our members be the best version of themselves by providing access to health and wellbeing support for mind and body. We’re transforming our business by developing easy, efficient, digital experiences for our customers. We’re a collective of specialists passionate about helping our members flourish, whether that’s individuals and families, small businesses or huge corporates.

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