Front Of House Assistant

1 week ago

Royal Tunbridge Wells, United Kingdom Bluetownonline Full time

Job Title: Front of House AssistantLocation: Royal Tunbridge WellsSalary: Up to £25000 per annumJob Type: PermanentAbout Us: Elysian Residences is a UK business, specialising in the development and operation of luxury retirement communities At Elysian, we offer a premium service and care provision that, until recently, could only be found in countries such as the USA, Canada, Australia, and New ZealandAbout the role:To increase customer satisfaction by providing efficient, prompt, trouble free and courteous Front Office service to all residents, families and customers internal and externalDuties and Responsibilities:Services Development Participates, as an active member, with the retirement community's management team in developing plans for hospitality services including a) service offerings, b) budget, c) customer communication, d) satisfaction measurements, and e) input for program developmentCoordinates services with community department heads for residents in a timely fashion.Works closely with the community administrator to ensure accurate billingMaintains a professional image with appropriate business partners and vendorsPlays an active role in community functions by assisting in planning, set-up and delivery of service to residentsParticipates in marketing the retirement community and its hospitality servicesResponds to customer requests for information about the community and its surroundingsProvide a valet parking serviceResponsible for all aspects of dining service, including tray/table presentation, preparation and serving of food and beverages, and clearing of service areaAdheres to department policies and procedures and standards for safety, cleanliness and sanitation as per health standardsCompletes daily cleaning duties as scheduled to ensure cleanliness of all areas and equipmentEstablishes and maintains a pleasant atmosphere by creating an environment that promotes the enjoyment and comfort of each residentCustomer ServiceInteracts in a positive, empathetic manner with seniors, their families, referral sources, and the community at largeIdentifies and responds to the customer's needs in an appropriate manner.
Demonstrates good knowledge regarding the senior housing industry.Works alongside other team members with cooperation and respect.
Answers the phone with a courteous and prompt response.
Provides exceptional service and quality products to all residents and guests About you: Candidates require a clean driving license with no accident or charges within the last 5 yearsDemonstrates an ability to develop a network of providers and servicesDisplays excellent customer service and communication skillsHandles multiple tasks in a fast-paced environment and is well organizedDemonstrates knowledge/experience with seniors.
Provides solid mediation and problem-solving skillsAlways maintains a professional demeanerWorks both independently and collaborativelyDemonstrates a warm, engaging, and patient mannerCan demonstrate use of Microsoft Office products (Word, Excel, Outlook, etc.)
and Internet skills

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