Front of House Server

3 months ago

Royal Tunbridge Wells, United Kingdom Bill's Team Members Full time

JOB SUMMARY



 



A front of house server at Bill's
Café and Bar embarks on a journey beyond food and drinks service – they craft
unforgettable guest experiences by hosting with flare and personality. With a
dash of curiosity, a pinch of courage, and a splash of colourful energy, they
consistently deliver exceptional guest service while maintaining a strong
commitment to health and safety regulations. They're dedicated to enhancing the
entire guest journey, from the moment they walk in, to the time they leave, all
while seizing opportunities to enhance sales and ensure smooth table turnover. No
day is the same as a front of house server, from serving drinks to making them –
running food for guests and assisting with orders, being that welcoming host at
the door, every day presents itself with a new challenge for you to flourish at
in this fast-paced environment, but you take all this in your stride to ensure
everyone leaves happy.



 



KEY ESPONSIBILITIES:



Good Knowledge of Menu and
Restaurant Layout:



Acquire comprehensive knowledge of
the full menu, promotions, drinks specifications, restaurant layout, and
site-specific working practices.



 



Take ownership of the floor: 



Assume responsibility for the floor,
showcasing a proactive and dedicated approach to duties. This involves
overseeing tasks, managing responsibilities effectively, performing additional
duties assigned by the management and contributing to the overall success of
the restaurant operations.



Knowing the bar:



Being cross trained on the bar to
provide assistance when needed and support with maintaining the high cleaning
standards helping create a flexible working environment.



Host with the Most:



Assisting in welcoming guests to
the café and bar and giving that first great impression setting the tone for
their visit.



Provide Feedback to Managers:



Provide feedback to managers
regarding any guest comments, positive or negative, to enhance overall service
quality.



Follow Allergy Procedures and
Legislation Guidelines



Adhere to Bill's Allergy
procedures and legislation guidelines at all times, ensuring the safety of
guests with allergies and dietary requirements.



Stay Informed of Company
Updates:



Keep informed of all company and
restaurant-specific updates by attending meetings or utilizing other
communication channels.



Ensure Cleanliness of
Front-of-House Areas:



Diligently maintain cleanliness in
all front-of-house areas, including regular checks on guest toilets, to present
all indoor and outdoor restaurant areas in the best possible way.



Learn and Demonstrate Correct
Procedures and Safe Working Practices:



Exhibit a commitment to continuous
learning and adherence to correct procedures and operating systems. This
includes staying informed about Bill's specific protocols and incorporating
safe working practices into daily responsibilities.



Strictly follow ALL health and
safety guidelines:



Actively put health and safety
guidelines into practice, demonstrating a strict commitment to prioritizing the
well-being of oneself and others in the restaurant. Ensure that safety measures
are consistently applied to create a secure environment for everyone, including
guests.



Collaborate with the Restaurant
Team for Workflow Efficiency:



Work closely with the entire
restaurant team to maintain a smooth and efficient workflow. This involves
effective communication and cooperation to create a harmonious restaurant
atmosphere.



Monitor Food and Drinks Timings
and Specifications:



Closely monitor the timing and quality
of food and beverages, promptly notifying managers of any potential issues or
concerns.



Completion of ALL Training
requirements:



Take responsibility for completing
all mandatory and job-specific training to perform tasks safely and correctly.
Engage proactively in continuous learning to enhance job knowledge and
contribute to a safe and efficient workplace. Assist with training new
employees as needed.



Prioritize Guest Service:



Prioritize guest service at all
times, following guest service steps, and maintaining a positive attitude with
a friendly smile.



Efficient Opening and Closing
Duties



Maintain efficiency by completing
all opening and closing duties for the restaurant meticulously. This ensures a
smooth start and end to each day's operations, contributing to an exceptional
guest experience.



 



 Benefits & rewards



·     
 Staff food whilst on shift



·      
Continued Development and Training in role.



·      
Extra holiday allowance for length of service, up to 5 extra days after 5
years.



·       Cycle
to Work Scheme



·       Discounts
on Gym Membership and access to discounts on 100s of retailers, health,
entertainment, travel & more. 

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