Front of House Team Lead

4 weeks ago


Tunbridge Wells, Kent, United Kingdom Loungers Full time
Front of House Supervisor - Wells

Lounges are unique environments that thrive on the dedication of their staff. As a Supervisor, you will be instrumental in maintaining the exceptional standards that set us apart. Your role will involve supporting the management team to ensure seamless operations, delivering high-quality customer experiences, and fostering a positive team culture.


The ideal candidate will possess a strong background in hospitality, with experience in leading teams and driving sales growth. You will be a natural communicator, able to build rapport with colleagues and customers alike. Your attention to detail and ability to work under pressure will be essential in meeting our high standards.


We offer a range of benefits, including tips shared equally among the team, paid breaks, and a 50% discount on food in all of our brands. You will also have access to emotional and practical support via the Licenced Trade Charity and a company pension scheme.


What we're looking for:

  • A proven track record in hospitality, with experience in supervising teams and driving sales growth.
  • Excellent communication and interpersonal skills, with the ability to build rapport with colleagues and customers.
  • A natural talent for leadership, with the ability to motivate and inspire teams.
  • Strong attention to detail and ability to work under pressure.
  • Knowledge of best practice in sales building, sales and labour forecasts, paperwork and reporting, recruitment and HR, and NPS.

If you're passionate about delivering exceptional customer experiences and leading high-performing teams, we'd love to hear from you.



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