Orthotics Administration Assistant

3 weeks ago

Walsall, United Kingdom Walsall Healthcare NHS Trust Full time

Orthotics provides body worn devices to patients to help with their mobility, improve function or reduce pain. Patients are assessed to decide on the correct treatment and can see patients as an inpatient in hospital wards and out-patients from across the Walsall borough. This includes adults and children.

As an Administrative Assistant you will have a wide range of duties and you will be expected to prioritise your workload to achieve deadlines with occasional conflicting deadlines. You will have a flexible approach, ensuring that a quality of service is provided to set standards, have the ability to work under pressure and be a team player.

The department receives calls from members of the public and on occasion these could be complaints. It is important that you are able to remain calm, tactful and diplomatic when dealing with callers. You must have an excellent telephone manner and effective written and verbal communication skills. Basic keyboard skills are essential.

**Undertake general office duties as required, including**:

- Word processing, including copy typing and patient letters.
- Use of predefined Excel Spreadsheets for recording various information
- Photocopying / Scanning
- Maintains the departments filing systems, ensuring all files are up to date and available when required.
- Identifying office stationery requirements.

To deal with telephone queries, take messages and deal with them in a timely and efficient way, refer as appropriate.

Dealing with Patient Appointments
- To allocate appointments and notify patients accordingly.
- To book appointment for out-patients, on the Patient Management System.
- Revising patient’s appointments when necessary.

Dealing with Patient Referrals
- Registering new referrals on to the Patient Management System.
- Liaising with other departments and clinical colleagues with referral queries.
- Ensuring ward referrals are dealt with in a timely manner by registering the referral and informing the Orthotics Coordinator & Orthotist as soon as received by the department.

The Orthotics Service works closely with a large number of services within the hospital setting and community and further developments are in process for working closely with The Royal Wolverhampton Trust.

**Undertake general office duties as required, including**:

- Word processing, including copy typing and patient letters.
- Use of predefined Excel Spreadsheets for recording various information
- Photocopying / Scanning
- Maintains the departments filing systems, ensuring all files are up to date and available when required.
- Identifying office stationery requirements
- To deal with telephone queries, take messages and deal with them in a timely and efficient way, refer as appropriate.

Dealing with Patient Appointments
- To allocate appointments and notify patients accordingly.
- To book appointment for out-patients, on the Patient Management System.
- Revising patient’s appointments when necessary.

Dealing with Patient Referrals
- Registering new referrals on to the Patient Management System.
- Liaising with other departments and clinical colleagues with referral queries.
- Ensuring ward referrals are dealt with in a timely manner by registering the referral and informing the Orthotics Coordinator & Orthotist as soon as received by the department.

Preparing Daily Clinics
- Printing the clinic list and patient demographic/notes sheets.
- Matching assessment referrals to the patient demographic sheet where applicable.
- Ensuring that goods due to be fitted are available and put into the clinic room.
- Ensuring that any discrepancies are immediately notified to the Orthotics Coordinator and Orthotist.
- Rearranging patient appointments where appliances are not available.

Despatch Appliances to the relevant Orthotic Contractor
- Accurately catalogue appliances on the delivery note and Patient Management System.
- Book collection slot with the Orthotic Contractors chosen courier.
- Box appliances and ensure the correct destination label is attached.

Accurately typing up patient notes on to the Patient Management System.

Maintaining patient outcomes on the Patient Management System and sending DNA letters where applicable.

Ordering and Booking in Patient Appliances using Patient Management System and Trust Central Purchasing system.

Patient Appliance Collections/ Repairs
- Arranging appointments for patients to collect and drop off appliances.
- Issuing out appliances to patients at collection appointments, in line with departmental and Trust procedures.
- Accepting appliances from patients at drop off appointments, in line with departmental and Trust procedures.
- Ensuring all appliances are accurately labelled so that the Orthotist can identify raise the relevant order.

Act as a chaperone in clinic as and when required, in line with departmental and Trust procedures.

Providing information to Orthotist as requested.

To treat all information as confidential and follow al

  • Orthotics Administration Assistant

    6 days ago

    Walsall, Walsall, United Kingdom Walsall Healthcare NHS Trust Full time

    Orthotics provides body worn devices to patients to help with their mobility, improve function or reduce pain. Patients are assessed to decide on the correct treatment and can see patients as an inpatient in hospital wards and out-patients from across the Walsall borough. This includes adults and children.As an Administrative Assistant you will have a wide...

  • Administration Assistant

    2 weeks ago

    Walsall, United Kingdom MSA Care Services Full time

    MSA are a Domiciliary Care Agency seeking a full time Administrator to assist the Operations Manager in the running of the service: **Responsibilities**: - Provide administrative support to ensure efficient operation of the office - Answer and direct phone calls in a polite and professional manner - Maintain contact lists and manage correspondence - Type,...

  • Administrative Assistant

    3 weeks ago

    Walsall, United Kingdom Walsall Healthcare NHS Trust Full time

    An exciting opportunity has arisen for a Band 3 Administrative Assistant at Walsall Healthcare NHS Trust within the Faculty of Research and Clinical Education (FORCE). The post holder will provide a comprehensive administration support service to the Business Support Manager, Nurse Education Team and administrative support to the Lead Nurse for Professional...

  • Administrative Assistant

    2 weeks ago

    Walsall, United Kingdom Event Hire Full time

    **Company Overview**: Event Hire UK is a premier event hire company based in Walsall, West Midlands, serving clients throughout the region and beyond. With years of experience in the industry, we have established ourselves as a trusted provider of event equipment and furniture for a variety of occasions. At Event Hire UK, we offer a comprehensive range of...

  • Administration Assistant

    2 weeks ago

    Walsall, United Kingdom Matrix Academy Trust Full time

    **Administration Assistant** **Barr Beacon School, Old Hall Lane, Walsall, WS9 0RF** 37 Hours | Term Time Only | 37 hours Pro rata Salary: £19,439.04 | Start Date: ASAP **The role**: Barr Beacon School are seeking to appoint a motivated and enthusiastic Administration Assistant who will support the school in all aspects of administration. This is an...

  • Administrative Assistant

    2 weeks ago

    Walsall, United Kingdom The Roxburghe Group Full time

    We are looking for a job share - 3 days per week, as part of the team you will be: - Assist with basic bookkeeping tasks '''Qualifications''' - Proven experience in an administrative assistant or similar role - Strong organizational skills and attention to detail - Proficient in computer skills, including Microsoft Office Suite - Excellent communication...

  • Administrative Assistant

    1 week ago

    Walsall, United Kingdom Black Country Healthcare NHS Foundation Trust Full time

    An exciting opportunity has arisen for an enthusiastic and professional **Administration Assistant !** We are a community based service working across the Black Country therefore we are looking for someone who is flexible, friendly and willing to support with a multitude of tasks that will enhance the clinical practice of the Mental Health Support Team...

  • Administrator Assistant

    2 weeks ago

    Walsall, United Kingdom Reed Full time

    REED FE Nottingham are currently working with a college in Walsall to recruit an administrator. This will be a full-time position and is an ongoing temporary contract. If you have a good attention to detail and can work well in a fast paced environment, then please continue reading. **Job Title: Administrator Assistant** **Duration: Temp...

  • Administrative Assistant

    2 weeks ago

    Walsall, United Kingdom Kingsgate Recruitment Full time

    '**TITLE** Branch Administrator/Hire Desk Controller **plus 12% bonus based on hitting profit** **MAIN PURPOSE** - To carry out clerical and administrative duties to support the successful operation of the business and its service to customers. - This is a hire desk opportunity working 40 hours per week Monday to Friday. **RESPONSIBILITIES** - Assist in...

  • Administrative Assistant

    4 weeks ago

    Walsall, United Kingdom S Clift Building Contractors Ltd Full time

    Job Summary: An opportunity has arisen for a full time Administrative Assistant to join a well-established building contractor in Bloxwich, West Midlands. Minimum 5 years experience in an administrative role. Must be proficient in Word, Outlook and Excel. Strong organisational skills with the ability to prioritise tasks effectively. Excellent written and...

  • Administrative Assistant

    1 week ago

    Walsall, United Kingdom S Clift Building Contractors Ltd Full time

    Job Summary: An opportunity has arisen for a full time Administrative Assistant to join a well-established building contractor in Bloxwich, West Midlands. Minimum 5 years experience in an administrative role. Must be proficient in Word, Outlook and Excel. Strong organisational skills with the ability to prioritise tasks effectively. Excellent written and...

  • Administrative Assistant

    3 days ago

    Walsall, United Kingdom AC Mezz Full time

    Exprience: - Must have worked within the steel construction industry. Overview: **Responsibilities**: - Answer and direct phone calls in a professional and courteous manner - Greet visitors and direct them to the appropriate person or department - Prepare and edit correspondence and reports. - Maintain office supplies inventory and place orders when...

  • Administration Assistant

    4 weeks ago

    Walsall, United Kingdom Midcounties Co-operative Full time

    **About the Role**: Your Coop Travel are looking for a **Administration Assistant **to join our society, working in our award winning homeworking channel, The Personal Travel Agents. We’re a multi-business group operating in Food Retail, Childcare, Travel, Post Office, Pharmacy and Utilities, meaning you will get a breadth of multi-sector experience in a...

  • Administration Assistant

    2 months ago

    Walsall, Walsall, United Kingdom St. Peter's Catholic Primary School, Walsall Full time

    St Peter's Catholic Primary SchoolLichfield RoadBloxwichWalsall WS3 3LYTel: Fax: Website: Administration AssistantLevel 2 Scale 3 – 6 (Start as soon as possible)Actual Salary £18,499.34 to £19, Term Time Only)35 hours per week – 8.15 a.m. to 3.45 p.m.St Peter's Catholic Primary School are seeking to appoint an experienced, enthusiastic and motivated...

  • Administrator Assistant

    6 days ago

    Walsall, Walsall, United Kingdom Reed Full time

    REED FE Nottingham are currently working with a college in Walsall to recruit an administrator. This will be a full-time position and is an ongoing temporary contract.If you have a good attention to detail and can work well in a fast paced environment, then please continue reading.Job Title: Administrator AssistantDuration: Temp OngoingSalary: £10p/h to...

  • Administration Assistant

    4 weeks ago

    Walsall, United Kingdom Walsall Healthcare NHS Trust Full time

    Great opportunity for Administration Assistant working within the Chiropody/Podiatry department,To provide efficient, effective and comprehensive administrative support to an assigned team of higher level administrative staff, clinical staff and/or manager(s) in a clinical environment.To maintain Walsall Healthcare NHS Trust Standards in all aspects of the...

  • HR Administrative Assistant

    3 weeks ago

    Walsall, United Kingdom Kinver Care Full time

    **KINVER CARE** is dedicated to supporting children aged 13+ through to the elderly with community support and/or domiciliary care. Many of our service users have either mental health, learning disabilities, autism or complex care needs that require support to help them to lead independent lives, and be valued members of our society. Kinvercare provides...

  • Administrator/personal Assistant

    3 weeks ago

    Walsall, United Kingdom Fisher Leak Systems Ltd Full time

    Job Title: Administrator/Personal Assistant Location: Aldridge, West Midlands, UK **Salary**: £28,000 per annum Contract: Full-time, Permanent **Responsibilities**: Provide administrative support to the management team, including diary management, travel arrangements, and meeting coordination. Answer and direct phone calls in a professional manner,...

  • Administrative Assistant

    6 days ago

    Walsall, Walsall, United Kingdom S Clift Building Contractors Ltd Full time

    Job Summary:An opportunity has arisen for a full time Administrative Assistant to join a well-established building contractor in Bloxwich, West Midlands.Minimum 5 years experience in an administrative role. Must be proficient in Word, Outlook and Excel.Strong organisational skills with the ability to prioritise tasks effectively.Excellent written and verbal...

  • Administration Assistant

    2 weeks ago

    Walsall, United Kingdom SP Decorators Mid Limited Full time

    We are looking for part time administration assistant to help with the day to day running of the office including filing/ shredding/ managing spreadsheets etc Experience not essential but beneficial Basic knowledge of excel/word preferred Working Hours: to be discussed **Job Type**: Part-time Part-time hours: 20 per week **Salary**: £6.96-£11.01 per...