Customer Service
3 weeks ago
**Customer Services - 12 month Fixed Term Contract (must be able to start 4**th** September)**
**Aylesbury**
**Permanent, Full Time**
**Salary: £21,000- £24,500 dependent on experience**
**Monday-Friday 36 hours per week, working 9am-5pm or 10am-6pm, hybrid working available after Induction**
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This role will be an integral role to the business as you will be supporting customers with their insurance claim enquiries. This company really care about their customers and they are trusted by their business partners and customers.
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**Responsibilities include**:
- Handling both inbound and outbound retention calls delivering an excellent service and supporting customer with the renewal policies
- Managing retention and renewal calls and requesting information
- Objection handling with various calls relating to policy cancellations, premium increases and claims decisions
- Resolving customer complaints, work closely with the sales and customer service team when managing complex queries
- Recording and maintaining accurate policyholder information using the in-house computer systems
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**Person Specification**:
- Proven contact centre experience
- MS Office savvy
- Polished questioning and listening skills
- Good organisational and interpersonal skills
- Ability to work well under pressure and to tight deadlines
- Exceptional communication skills, both verbal and written form
- Ability to work both independently and as part of a team
Tate is acting as an Employment Business in relation to this vacancy.
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