Customer Service Executive

2 weeks ago


Aylesbury, United Kingdom Biffa Waste Services Full time

**Changing the way people think about waste.**

At Biffa, we love working with waste. Whether we’re turning it into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. It’s a view that’s shared by our 10,000 colleagues around the country, who trust us to provide them with a career that’s always rewarding, often challenging, but never dull.

That is why we’re the UK’s No. 1 choice for business waste management.

Help us make a difference as a **Customer Service Executive **based in **Aylesbury.**

**A quick look at the role**:

- To be primary contact to respond and resolve customer enquiries, complaints and order requests in a timely, accurate and professional manner
- To perform follow up calls on customer enquiries, complaints and orders to assure follow-through, completion and satisfaction
- To set-up and maintain accurate and timely customer profile for all customer interactions. This includes contacts, orders, service courtesy calls and surveys
- To meet agreed daily and weekly customer service centre activity and retention goals
- To liaise with other departments within Biffa to resolve issues
- To build and develop effective internal and external relationships
- To make outbound courtesy calls to customers ensuring service standards are as they should be
- To accurately process payment transactions where applicable
- To resolve all enquiries and queries effectively and within the service level agreements
- To be first point of contact for operational depot assisting with administration and queries

**Requirements**:
**Skills, Experience and Qualifications**:

- Confident and professional telephone manner.
- Ability to manage own workload effectively and efficiently.
- Able to communicate effectively verbally and written.
- Organised, able to plan and prioritise
- Able to problem solve
- Ability to keep to strict deadlines

**Benefits**

**And here’s why you’ll love it at Biffa.**
- Competitive Salary
- Ongoing career development and coaching - because if you don’t grow, we don’t grow.
- Generous pension scheme
- Retail and leisure discounts
- Holiday and travel discounts
- Bike to work scheme

**Dedicated to diversity.**
At Biffa we believe different ideas, perspective and backgrounds are key to developing a creative working environment that delivers real results. It’s why you’ll find us championing diversity and equality at every turn.



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