Customer Service Manager

3 weeks ago


Aylesbury, United Kingdom Page Personnel Finance Full time

This role offers a fantastic opportunity for an enthusiastic individual who wants to work in an exciting and dynamic environment in a growing, successful business.

The Customer Services Manager will be accountable for the successful delivery of customer service support across a range of community programmes/projects. Including maintaining and improving an efficient end to end customer journey.

**Client Details**

My client based in Aylesbury is a rapidly growing company looking for a Permanent Customer Service Manager. The company have made it their mission to help vulnerable families. Do you have excellent customer service skills, empathy, and the drive to reducenumber of families struggling in the UK? Then this role is for you

**Description**

Customer Service Manager key responsibilities:

- Manage day to day resource to ensure adequate team coverage at all times
- Ensure consistent delivery of service against team performance indicators
- Adept management of remote team members
- Maintain a stimulating environment for the team to ensure staff retention and motivation
- Identify improvements to processes to ensure an excellent customer experience
- Manage and maintain service demand forecasting model by working with the marketing team and the project managers on their immediate and future activities and requirements
- Provision of weekly and monthly reporting on team service delivery and customer satisfaction
- Develop and maintain sound understanding of our schemes, be fully immersed in the processes and targets, and enable the team to adapt to changing requirements and priorities
- Take responsibility for the knowledge hub for the team, creating, fact-checking and maintaining FAQs for every project
- Support the recruitment, training and ongoing development of the team to ensure that they can provide the breadth of service required by our programmes
- Liaise effectively with the contact centre manager, team leaders and programme managers other to ensure all our programmes have a good customer service experience as well as deliver on targets
- Support complaint process and escalation, identifying and highlighting potential risk factors to the operation.
- Take responsibility for the SAR process across the company for any customer-originated SARs
- The role will involve a close working relationship with all internal teams, in particular the Contact Centre Manager, as well as external delivery partners.
- This is an office based role in Aylesbury

**Profile**

Customer Service Manager experience/ skills:

- Managerial experience of customer service teams/contact centre in a reasonably high-volume environment
- Hands on approach
- Proven performance manager
- Managing remote, 3rd party operations
- Good systems skills
- Experience of working is small or medium sized business

**Job Offer**

Customer Service Manager job on offer:
Great Employee Benefits

Permanent role

£37k - £42.5k

Based in Aylesbury

No parking on site

Amazing growing company to work for



  • Aylesbury, United Kingdom Biffa Waste Full time

    Customer Service Support Manager Aylesbury (Flexible approach to occasional travel)Permanent Role37.5 hours per week Competitive salary The role: You will plan, co-ordinate and control the activities of the customer service team to maintain and enhance customer relationships and meet organizational and operational objectives. Working alongside and assisting...


  • Aylesbury, United Kingdom Biffa Full time

    Customer Service Support Manager Aylesbury (Flexible approach to occasional travel) Permanent Role hours per week Competitive salary The role: You will plan, co-ordinate and control the activities of the customer service team to maintain and enhance customer relationships and meet organizational and operational objectives. Working alongside and assisting...


  • Aylesbury, United Kingdom Biffa Waste Full time

    Customer Service Support Manager Aylesbury (Flexible approach to occasional travel)Permanent Role37.5 hours per week Competitive salary The role: You will plan, co-ordinate and control the activities of the customer service team to maintain and enhance customer relationships and meet organizational and operational objectives. Working alongside and assisting...


  • Aylesbury, United Kingdom Biffa Ltd Full time

    Customer Service Support Manager Aylesbury (Flexible approach to occasional travel)Permanent Role37.5 hours per week Competitive salary The role: You will plan, co-ordinate and control the activities of the customer service team to maintain and enhance customer relationships and meet organizational and operational objectives. Working alongside and...


  • Aylesbury, United Kingdom Biffa Waste Services Full time

    Customer Service Support Manager Aylesbury (Flexible approach to occasional travel) Permanent Role 37.5 hours per week Competitive salary The role: You will plan, co-ordinate and control the activities of the customer service team to maintain and enhance customer relationships and meet organizational and operational objectives. Working alongside and...


  • Aylesbury, United Kingdom Biffa Full time

    Job DescriptionAylesbury (Flexible approach to occasional travel)Permanent Role37.5 hours per week Competitive salaryThe role{{:}}You will plan, co-ordinate and control the activities of the customer service team to maintain and enhance customer relationships and meet organizational and operational objectives. Working alongside and assisting the department...


  • Aylesbury, United Kingdom Biffa Full time

    Aylesbury (Flexible approach to occasional travel) Permanent Role 37.5 hours per week Competitive salary The role{{:}} You will plan, co-ordinate and control the activities of the customer service team to maintain and enhance customer relationships and meet organizational and operational objectives. Working alongside and assisting the department manager...


  • Aylesbury, United Kingdom Biffa Full time

    Aylesbury (Flexible approach to occasional travel)Permanent Role37.5 hours per week Competitive salary The role{{:}} You will plan, co-ordinate and control the activities of the customer service team to maintain and enhance customer relationships and meet organizational and operational objectives. Working alongside and assisting the department manager and...


  • Aylesbury, United Kingdom Biffa Full time

    Aylesbury (Flexible approach to occasional travel)Permanent Role37.5 hours per week Competitive salary The role{{:}} You will plan, co-ordinate and control the activities of the customer service team to maintain and enhance customer relationships and meet organizational and operational objectives. Working alongside and assisting the department manager and...


  • Aylesbury, United Kingdom Biffa Full time

    Aylesbury (Flexible approach to occasional travel)Permanent Role37.5 hours per week Competitive salary The role{{:}} You will plan, co-ordinate and control the activities of the customer service team to maintain and enhance customer relationships and meet organizational and operational objectives. Working alongside and assisting the department manager and...


  • Aylesbury, United Kingdom Hoban Waste Management Ltd Full time

    **Customer Service Advisor** Hoban Skips are looking for a friendly and enthusiastic individual to join our ever growing team. We are a family run skip hire and waste management company that has been established for over 5 years. This position will see you working in a fast paced environment in a lively office. **Key responsibilities**: - Answering...


  • Aylesbury, United Kingdom Oxby and Parke Recruitment Full time

    **The Company** A successful business whose product is as great as their customer service! Based in Aylesbury, but offering hybrid working, we have a great opportunity for four customer service advisors to join them on a full time permanent basis. Offering hybrid workingand a great benefits package. **The Role** - Answer calls within set SLA's. - Update...


  • Aylesbury, United Kingdom Parke Lane People Remote Work Freelance Full time

    Our client, a world leader in their field, are seeking a customer service assistant to join their team on a fixed term basis, however there is a strong possibility that this may be made a permanent position at the end of the year. The role is offered predominantly on a remote basis, with the requirement to come into the office approx 2/3 times per month, and...


  • Aylesbury, United Kingdom Oxby and Parke Recruitment Full time

    The Company A successful business whose product is as great as their customer service! Based in Aylesbury, we have several opportunities to join them on a full-time permanent basis as a Customer Service Representative. Offering hybrid working and a great benefits package and a product you can truly get passionate about. The Role You will be the first point...


  • Aylesbury, United Kingdom Biffa Waste Services Full time

    **Changing the way people think about waste.** At Biffa, we love working with waste. Whether we’re turning it into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. It’s a view that’s shared by our 10,000 colleagues around the country, who...


  • Aylesbury, United Kingdom NRS Healthcare Full time

    This isn't your ordinary Customer Service Advisor role.Are you someone who is passionate about how we care for the most vulnerable people in society?Our Community Service Centre in Aylesbury is currently looking for a new Customer Service Advisor to join our friendly team. NRS Healthcare is the UK’s leading provider of Community Equipment Services, we...


  • Aylesbury, United Kingdom Pertemps Aylesbury Full time

    Customer Service Advisor - WestcottPertemps Aylesbury is currently recruiting for a Customer Service Advisor on a temporary to permanent basis for our client based in Westcott.Hourly rate: £11.75 per hourHours: 8:30-5:30pmDuties:Dealing with inbound customer enquiresMaking outbound calls to update clients on shipping statusesTracking orders on the system...


  • Aylesbury, United Kingdom Pertemps Aylesbury Full time

    Customer Service Advisor - Westcott Pertemps Aylesbury is currently recruiting for a Customer Service Advisor on a temporary to permanent basis for our client based in Westcott. Hourly rate: £11.75 per hour Hours: 8:30-5:30pm Duties: Dealing with inbound customer enquires Making outbound calls to update clients on shipping statuses Tracking orders on...


  • Aylesbury, United Kingdom CCP Full time

    Job description We are proud to be working with a major insurance company as they look to recruit committed Customer Service representative for their Aylesbury-based contact centre operation. You must be able to demonstrate resilience, reliability, excellence in execution and confidence while speaking to customers. You must take pride in providing an...


  • Aylesbury, United Kingdom Brook Street Full time

    Job Title: Customer Service Representatives Location: Aylesbury CALL CENTRE JOB WITH OFFICE HOURS!!! Our client is a brand leader in their industry who is looking for fun and energetic customer service staff! They offer excellent benefits including shifts between 8am and 5.30pm - no late nights! 37.5hr week Possible 1 in 5 Saturdays however only working...