Customer Service Administrator
3 weeks ago
We have an exciting new vacancy for an enthusiastic, organised and professional Customer Service Administrator to join our clients friendly well established manufacturing company based in Haddenham.
As a Customer Service Administrator you will be required to provide professional support to all customers dealing with a variety of tasks.
**Key Duties**:
- Answering incoming calls.
- Processing customer orders through the internal system.
- Reviewing stock availability and updating the customer.
- Booking couriers and providing delivery quotes.
- Processing returns requests.
- Raising any quality concerns with the quality team.
- Providing dispatch information and delivery updates to customers.
- Previous Customer Service experience.
- Strong organisation skills.
- Ability to multi-task and prioritise workloads whilst staying calm when under pressure.
- Accurate data entry.
- Excellent communication skills both written and verbal.
- A passion for delivering the highest level of customer service.
**In return you will receive**:
- 25 days holiday (Plus bank Holidays)
- Life Insurance
- Pension
- Discretionary annual bonus
- Employee assistance and Well-being Programme
- On-site parking
- Early finish on Fridays
- The role is mainly on-site but with potential hybrid/home working 1-2 days per week.
**Job Types**: Full-time, Permanent
**Salary**: £20,000.00-£23,000.00 per year
**Benefits**:
- Company pension
- On-site parking
- Wellness programme
Schedule:
- Day shift
- Monday to Friday
Supplemental pay types:
- Bonus scheme
**Experience**:
- customer service: 1 year (preferred)
Work Location: In person
Reference ID: SP 090301
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