Customer Service Representative

4 weeks ago

Aylesbury, United Kingdom Adecco Full time

Are you looking for a position that offers hybrid working? Are you a friendly and customer-focused individual looking for a new opportunity? Our client is seeking a Customer Service Executive to join their dedicated team. With a passion for providing exceptional service, you will play a crucial role in responding to customer enquiries and ensuring all administration is carried out accurately and on time.

As a Customer Service Executive, your main responsibilities will include:

  • Answering all incoming calls in a professional and efficient manner
  • Making outbound calls for tasks such as missed payments, information gathering, and new client applications
  • Responding to customer enquiries, ensuring accuracy and professionalism in all documentation
  • Handling and attempting to resolve customer complaints
  • Maintaining accurate client information using computer systems

To excel in this role, you should possess the following key skills and attributes:

  • Effective questioning and listening skills
  • Strong organisational and interpersonal skills
  • Ability to work under pressure and meet tight deadlines
  • Computer literacy, with proficiency in MS Office and strong keyboard skills
  • Clear verbal and written communication abilities
  • Ability to work independently as well as part of a team
  • Proactive attitude and problem-solving skills
  • Enthusiasm and passion for achieving positive results
  • Ability to cope well under pressure with determination and perseverance

Desirable qualifications and experience include:

  • Strong customer service skills
  • Previous experience in a customer-facing role
  • Proven track record of meeting performance targets
  • Reliability and a sense of responsibility
  • Flexibility to adapt to changing business needs

In addition to a competitive salary, our client offers a range of perks and benefits, including:

  • Hybrid working model, with one day a week in the office
  • 2 extra days of annual leave after 2 years of service
  • Simply Health Level 1 cover (including eye tests, dental, and medical benefits)
  • Enhanced Maternity and Paternity Pay after 1 year of service
  • Employee Forum and Well-being events
  • Summer BBQ and Christmas Party celebrations
  • Free drinks, breakfast essentials, and snacks provided in the office
  • Employee Assistance Support
  • Long Service Awards to recognise your commitment

If you would like to find out more information about this position, please contact Adecco Aylesbury. Alternatively, you can apply via this job site.

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

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