Receptionist/administrator

4 days ago

Wisbech, United Kingdom Clarkson Surgery Full time

**JOB DESCRIPTION - RECEPTIONIST ADMINISTRATOR.**

**RESPONSIBLE TO**:
The Receptionist is responsible in the first instance to the Reception Manager and thereafter to the Practice Manager and then to the Partners.

**PURPOSE OF JOB**:
The purpose of the Receptionist's job is to ensure that patients are able to access health services including contact/make an appointment to see a doctor in the appropriate manner depending on need and that all patient records are up-to-date and available for all users when required.

The purpose of the job is also to contribute to maintaining practice administrative systems such as data input, new patient registrations, correspondence, results and repeat prescribing systems.

**KEY RELATIONSHIPS/CONTACTS**

Internal:

- Reception manager
- Practice Manager
- GPs
- Doctors in Training
- Practice Nurse Team
- Administration Team
- Secretarial Team
- Health Visitors
- Community Nurses
- Pharmacist

External:

- Patients, carers and relatives
- CCG/NHS England/Primary Care Support Services/NHS Board
- Local pharmacies
- Local hospitals
- Local laboratory services
- Ambulance Service
- Out of hours service
- Practice suppliers

**GENERAL**

The Receptionist will adhere at all times to the practice’s agreed protocols and procedures, will contribute to updating them as required and will protect patient confidentiality at all times.

**TELEPHONES**

Reception staff will answer the various incoming outside lines into reception and also the internal lines.
- Handle patients telephoning with an emergency in accordance with the practice’s protocol.
- Provide future/on-the-day appointments/telephone advice slots with team members in accordance with practice’s Access Protocol.
- Record patient information accurately and pass it on to appropriate team member for advice/triage including emergencies.
- Forward calls to team members.
- Answer patient enquiries.
- Record and pass on messages.
- Assist patients checking the availability of their prescription or with a query.

**RECEPTION DESK**

Reception staff will greet patients when they arrive in the practice and ensure that they are assisted appropriately. This will include the following list, which is not exhaustive:

- Handle patients presenting at reception as an emergency in accordance with the practice’s protocol.
- Provide future/on-the-day appointments in accordance with the practice’s
- Access Protocol.
- Assist patients to check in for their appointments.
- Process requests for repeat and acute prescriptions.
- Advise walk-in patients about how to access the service according to patient need.
- Take requests for repeat prescriptions.
- Welcome and provide practice information/registration protocol details for patients wishing to register with the practice.
- Process changes of address/patient details.
- Record and pass on messages.
- Assist with unlocking and locking the surgery and ensure adherence to security procedures.

,

**RECORDS**

Receptionists will contribute to the updating and maintenance of all patient records.
This will include the following. The list is not exhaustive:

- Update registration and clinical details.
- Input new patient registration data.
- Transmit new registration and de-registration data updates to Practitioner
- Services/Primary Care Support England (registration details and records transfers).
- Highlight incoming mail for coding.
- Provide data for house calls (printed visit summary sheets).
- Scan incoming correspondence and workflow to correct clinician.
- Workflow incoming results to correct clinician.
- Process incoming new patient records including arranging summarisation.
- Provide printed appointments list for each surgery as a backup in the event that the system is unavailable.
- Accurately re-file any paper records accessed by clinicians.

**MESSAGES**

Receptionists will accurately record and pass on patient details and the content of the message in accordance with the practice’s message protocol.

**CONTACTING PATIENTS**

Receptionists will contact patients by phone or using standard letters in accordance with doctors’ instructions and to agreed timescales.

**Patient Transport and Interpreting services**

Receptionists will book patient transport and interpreters as needed in accordance with local arrangements and within agreed timescales.

**Recording Deceased Patients**

Receptionists will ensure that they record any deaths according to the practice’s protocol and inform the appropriate professionals in the practice.

**Photocopying of Patient Notes**

Receptionists will photocopy patient notes for solicitors/insurance companies as required, in accordance with the practice’s protocol.

**Processing payments**

Receptionists will accept and process payments for non-NHS services provided by the practice.

**Communication**

Receptionists will:

- Communicate effectively, promptly and courteously with patients, carers and relatives.
- Use the most expedient and appropr

  • Receptionist & Sales Office Administrator

    3 weeks ago

    Wisbech, United Kingdom Stocks Ag Lts Full time

    **Receptionist & Sales Office Administrator** **Job Role**:Receptionist & Sales Office Administrator **Reporting to**:Manufacturing and Operations Manager **Working Hours**:8.00 am - 5.00 pm Monday to Friday with 1 hour for lunch**.** **Location**:Based at Stocks Ag - Wisbech **Job Description: - ** Receptionist/Admin - Receptionist duties as...

  • Office Administrator/receptionist

    4 weeks ago

    Wisbech, United Kingdom Delta Systems (Wisbech) Limited Full time

    **Company description** A small stainless steel fabrication/engineering company **Job description** Delta Systems is an engineering company in Wisbech, Cambridgeshire seeking an experienced permanent part time Administrator/Receptionist to join our small friendly team 2 days a week 9am - 5pm Monday & Tuesday or Thursday & Friday. We are looking for...

  • Receptionist/administrator

    1 week ago

    Wisbech, United Kingdom ENGLISH BROS LTD Full time

    **About the company** English Brothers is a well-established privately owned timber merchant and manufacturer of timber products. Situated just off the A47 between Wisbech and King’s Lynn. The company is proud of its excellent reputation. We have a broad range of customers including builders, carpenters, landscapers, fencing contractors, self-builders...

  • Receptionist

    2 weeks ago

    Wisbech, United Kingdom Excelcare Holdings Full time

    **Care Home Receptionist - PS12.00** We have an opportunity for an efficient and friendly **Receptionist** at our Glennfiled **Care Home in Wisbech. **You will become part of a compassionate and welcoming team providing physical, emotional, and social support and most importantly outstanding meal experiences for the people living in our care home. Your...

  • Receptionist -bank

    2 months ago

    Wisbech, United Kingdom Country Court Full time

    **Receptionist - Bank, Required at Lyncroft Care Home in Wisbech, Part of the Country Court Family** **Hours: Bank** Recently renovated & extended throughout, Lyncroft Care Home in Wisbech provides family-led residential and dementia care in a luxury setting. Led by the Manager, much of the team at Lyncroft have been with us for many years, making everyone...

  • Receptionist -bank

    3 weeks ago

    Wisbech, United Kingdom Country Court Full time

    **Receptionist - Bank, Required at Lyncroft Care Home in Wisbech, Part of the Country Court Family** **Hours: Bank** Recently renovated & extended throughout, Lyncroft Care Home in Wisbech provides family-led residential and dementia care in a luxury setting. Led by the Manager, much of the team at Lyncroft have been with us for many years, making everyone...

  • Receptionist

    3 weeks ago

    Wisbech, United Kingdom Fraser Dawbarns LLP Full time

    **Full-time Receptionist - Wisbech Office** We are looking to recruit a professional and friendly receptionist at our Wisbech office. We are looking for someone who can deliver: - A professional first impression for clients and visitors to our Wisbech office. - A friendly and confident telephone manner as you’ll be answering a busy telephone line,...

  • Dental Receptionist

    3 weeks ago

    Wisbech, United Kingdom Bupa Dental Care Full time

    **Dental Receptionist: Bupa Dental Care Wisbech (Museum Sq) Practice** 34.5 hours per week Working pattern: Mon 8-5:30, Tue 8-5:30, Wed 8-5:30, Thu 8-6 (No evenings or weekends) Here at Bupa Dental Care our people are at the heart of everything we do, because we care. We have created environments where people can look forward to coming to work, feel...

  • Medical Receptionist and Administrator

    5 days ago

    Wisbech, United Kingdom Trinity Surgery Full time

    Job summary Trinity Surgery is seeking a full time skilled Receptionist /Administrator, to join our pro-active and friendly team. We are looking for a highly motivated individual who can demonstrate excellentIT, administration and communication skills, who is committed to promoting andproviding excellent patient centred services. You should enjoy...

  • Administration/Accounts

    1 month ago

    Wisbech, United Kingdom Recruit Mint Ltd Full time

    Job: AdministrationLocation: WisbechHours: Monday to Friday 35hrs a weekJob type: Maternity CoverPay: 23-25K per annumWe are seeking an experienced Office Administrator. Based in Wisbech the aim is to assist the Accounts and Administration team with their daily operation.Job Role:Data entry into personnel, company, and financial records.Receive visitors at...

  • Administration/Accounts

    4 weeks ago

    Wisbech, United Kingdom Recruit Mint Ltd Full time

    Job: AdministrationLocation: WisbechHours: Monday to Friday 35hrs a weekJob type: Maternity CoverPay: 23-25K per annumWe are seeking an experienced Office Administrator. Based in Wisbech the aim is to assist the Accounts and Administration team with their daily operation.Job Role:Data entry into personnel, company, and financial records.Receive visitors at...

  • Administration/Accounts

    1 month ago

    Wisbech, United Kingdom Recruit Mint Ltd Full time

    Job: Administration Location: Wisbech Hours: Monday to Friday 35hrs a week Job type: Maternity Cover Pay: 23-25K per annum We are seeking an experienced Office Administrator. Based in Wisbech the aim is to assist the Accounts and Administration team with their daily operation. Job Role: Data entry into personnel, company, and financial records. Receive...

  • Administration/Accounts

    4 weeks ago

    Wisbech, United Kingdom Recruit Mint Ltd Full time

    Job: Administration Location: Wisbech Hours: Monday to Friday 35hrs a week Job type: Maternity Cover Pay: 23-25K per annum We are seeking an experienced Office Administrator. Based in Wisbech the aim is to assist the Accounts and Administration team with their daily operation. Job Role: Data entry into personnel, company, and financial records. Receive...

  • Administration/Accounts

    1 month ago

    Wisbech, United Kingdom Recruit Mint Ltd Full time

    Job: Administration Location: Wisbech Hours: Monday to Friday 35hrs a week Job type: Maternity Cover Pay: 23-25K per annum We are seeking an experienced Office Administrator. Based in Wisbech the aim is to assist the Accounts and Administration team with their daily operation. Job Role: Data entry into personnel, company, and financial records. Receive...

  • Administration/Accounts

    4 weeks ago

    Wisbech, United Kingdom Recruit Mint Ltd Full time

    Job: Administration Location: Wisbech Hours: Monday to Friday 35hrs a week Job type: Maternity Cover Pay: 23-25K per annum We are seeking an experienced Office Administrator. Based in Wisbech the aim is to assist the Accounts and Administration team with their daily operation. Job Role: Data entry into personnel, company, and financial records. Receive...

  • Administration/Accounts

    3 weeks ago

    Wisbech, United Kingdom Recruit Mint Ltd Full time

    Job: AdministrationLocation: WisbechHours: Monday to Friday 35hrs a weekJob type: Maternity CoverPay: 23-25K per annumWe are seeking an experienced Office Administrator. Based in Wisbech the aim is to assist the Accounts and Administration team with their daily operation.Job Role:Data entry into personnel, company, and financial records.Receive visitors at...

  • Administration/Accounts

    3 weeks ago

    Wisbech, United Kingdom Recruit Mint Full time

     Job: Administration Location: Wisbech Hours: Monday to Friday 35hrs a weekJob type: Maternity CoverPay: 23-25K per annum We are seeking an experienced Office Administrator. Based in Wisbech the aim is to assist the Accounts and Administration team with their daily operation. Job Role: Data entry into personnel, company, and financial records.Receive...

  • Administration/Accounts

    1 week ago

    Wisbech, United Kingdom Recruit Mint Ltd Full time

    Job: AdministrationLocation: WisbechHours: Monday to Friday 35hrs a weekJob type: Maternity CoverPay: 23-25K per annumWe are seeking an experienced Office Administrator. Based in Wisbech the aim is to assist the Accounts and Administration team with their daily operation.Job Role:Data entry into personnel, company, and financial records.Receive visitors at...

  • Receptionist Administrator

    2 months ago

    Wisbech, United Kingdom The Clarkson Surgery Full time

    To provide a confidential, positive, friendly and efficient service to all patients and visitors, either in person, or over the telephone. To offer general office and administrative assistance to ensure the smooth running of the practice. To answer general enquiries, explain surgery procedures, register new patients, make new and follow-up appointments, to...

  • Veterinary Care Assistant

    4 weeks ago

    Wisbech, United Kingdom Holbeach & Fleet Vets Full time

    **Veterinary Care Assistant required for our small animal practice.** Become part of our proudly independent, family run practice and enthusiastic, friendly team who have been providing these services for over 20 years. We are situated in Holbeach, Lincolnshire. We have a small but friendly team and are looking for a Veterinary care assistant for a minimum...